Best Western Plus New Cumberland Inn & Suites

Verified Hotel Guest

Positive: Overall, hotel appeared clean as did the room. Hotel was quiet. Location was right off the highway. Parking lot well lit. Most staff kind. Negative: Sheets had stains, didn¿t get new linens until our 3rd day there because they were ¿busy.¿ Only 2 towels given when we had 3 people. Older man working in the evening rude & unhelpful. Keys didn¿t work 2 days in a row.

Cupcake Whisperer

We had the most amazing stay last night. The woman working the desk was so friendly and accommodating with our requests and concerns. Would absolutely book again!

Kayla Pprter

Adding to my first review, We spent the first day without power, which is okay. Until we were told by the staff that it happens whenever there's strong winds or snow, and they laughed about how management hasn't figured out how to get a generator yet. Clearly this is a common problem they're not fixing. The location is also right in the middle of two extremely loud and active highways, so don't plan on getting sleep here either. Absolutely wouldn't even recommend this hotel to an enemy. Spend your money where it's worth it.

Eric Brodock

Nice new place. Great rate in comparison. Even when the Northeast Sportman show was on that weekend. One incident but I believe that scenario could happen anywhere and it has. I also know there is a lack of cleaning services. I'm giving this place the benefit of the doubt. I had a good experience. Oh! Wait... the Frosted Flakes at breakfast were either the cheap healthy version or just fake. I was bummed about that. 😉