Cold Stone Creamery

Yi Lin

Order a cake last night for my daughters birthday and we arrived the next day to pick it up and they did not make it and the only excuse was “we were busy” horrible service had us wait to get our refund, we’ve been coming to this location for over 10 years for all 3 of our children for cakes for their birthday and this is how they treat us and not make a cake and they said they couldn’t make it till tomarrow which my daughters birthday is today by tomarrow it wouldn’t be her birthday anymore. Horrible service and would not come again.

R Pruitt

This place has the absolute worst service I’ve ever seen. It was basically run by teenagers who were laughing and playing with a line all the way back to the door. One young lady actually stood there and ate ice cream while the other young lady made orders and ran the cash register by herself. The young man was basically walking back and forth to the back goofing off. They then cranked the music up so noticeably loud you couldn’t even hear to make an order. It is quite clear that these folks had no supervision at all. Several families actually got out of line and left. I will never spend a dime of my money in the Independence location again!!!!!

d m

We visited this location on a Sunday evening approximately 7:30. There were several people in line ahead of us but not a huge line. We had to wait over 20 minutes to get through the line. There were 3 workers at the time but they were very slow. This was way too long to have to wait! The ice cream was very good though once we got it.

Scott Chilcutt

Ice cream was great, staff was friendly. Management should consider methods of using ALL employees to help clear a rush. Having only two out of 6 staff taking and making orders wasn’t the speediest of ways to clear the line.