Enterprise Rent-A-Car

Nanna D

Rented a SUV for vacation. The SUV overheated on the 2nd day of our vacation and we had to pull off the highway. I contacted Enterprise to make them aware of it. They scheduled to have the vehicle towed and arranged a Uber driver to pick us up and take us to pick up another vehicle. We were able to continue our vacation. When we returned home from vacation and returned the vehicle to Enterprise they were very apologetic for the issues and inconvenience we had to go through. They did the right thing regarding the bill. Didn't give 5 stars because of the issues we encountered, however I would rent from them again. 👍

Very Dice

After 6 different phone calls, being told 6 different things. Everything from "you're good to go" to "no sir, you were told incorrectly, you have to upgade class and pay an additional $300+" While on hold for 49mins!!! I gave my business to Avis...for the same dates, times and car..for $200 cheaper than my original reservation with you, and $500 cheaper than my "sir you need to upgrade class" They also answered the phone in 4 rings...actually answered, not pickup and re-hold...yes we can hear when you do that 18 times on a call. So I guess it's safe to say I'd choose: Fast, CONSISTENT and efficient over Enterprise any day. Sad, my trip isn't for months, and you couldn't even get it right, nor attempted to. A bunch of Red flags when a company is having so many issues before I even come in. In conclusion, thank you Enterprise for the horrible service, you saved me $200-$500 by switching to Avis, a company that actually wants my business.

Naomi Chumba

My Second Review! Few years ago- I had given them a 5 Star! But now am downgrading it to a 1 star! I booked a car on their website a day before. An associate called me on the day of travel while I pulled into their parking lot and told me my car of choice hadn’t arrived; yet I saw the same exact car I’d chosen pulling out of their lot! I went in and persisted I had to have a car! They offered me a smaller one at a higher price than what I had seen the day before! When I accepted it; one associate called someone and told them their car hadn’t arrived! I think I was being offered theirs! And I bet he had booked the vehicle for a far lesser price than what I was being asked to pay!!! Interestingly, my friend had warned me the day before; that Enterprise gives away already booked cars to other folks for a higher price! These folks are crooks! I went to AVIS and their services were way way better! The car I wanted was way cheaper than what enterprise was asking me to pay!

Rachel Forde

All three cars at my house ended up at the shop at the same time. The people at enterprise made renting a car extremely effortless on us. Myself and my children work different shifts at Amazon so we definitely appreciated not having to go up to the Grandview location every week to renew. I just did it over the phone. This was my first time renting a car and if needed again, the location in grandview will be my only choice. They also picked me up. How considerate is that!