Best Western Independence Kansas City

Merri Plue

We came here last month (June) and just had to come back! 1. Brianna at the front desk was really nice, helpful, respectful, and friendly. 2. Cecelia in the kitchen was really nice, helpful, respectful, friendly, and just so sweet. Last month she asked if there was anything special we would like for breakfast, and I told her.... When I called to confirm our reservation, Brianna answered and remembered us right away and even said Cecelia asked about us to make sure we was definitely coming... she remembered us as well. These 2 ladies are 2 truly great ladies. 3. The rooms are very clean. The beds are really comfortable. The shower was amazing. We asked for a lower level room and handicap.... they was able to make sure of it. 4. Last month the swimming pool was nice, warm and felt great, unfortunately last night the pool was ice cold. They are getting the maintenance guy right on it though. 5. Lastly our experience here again was really great. Thank you all.

Elisha Soto

I cannot say enough wonderful things about this hotel. First and foremost, it was clean and comfortable. Snacks and drinks available at the front were affordable, the pool was clean and cold. Now for the real review. The staff here is UNMATCHABLE. Akash Patel has loving and kind employees in his hotel. Krishna, Brianna, Michael, and Cecelia made our stay enjoyable and very much like home. Our 3 day stay will never be forgotten and we cannot thank them enough!

Jay Coffman

Decent hotel,rooms are clean,no freezer in the fridge,fridge doesn't keep things super cold just cool, breakfast the first morning was not done,potatoes were under cooked and so was the sausage patties,first night the inside pool was closed on a 98 degree day. Good to stay in, however for the price there is other local stays that are better. Service and employees were decent. I'll give this a 6/10

Vicki Kerr

Their manager repeatedly went above and beyond expectations to help his guests. They provided a free breakfast that was continually refilled until the very end of the breakfast time so even late comers got fresh, well supplied choices. Our room was clean, orderly and well supplied. We also enjoyed their indoor pool.