Genesis Automotive and RV Repair

Jeff Richards

Great service. Reasonably priced. Had them replace a pinched power cord on my T.T. they arrived early , replaced cord and were finished within an hour. Charged less than retail for parts . Would definitely use them again.

RobandJenni Kebler

This is our second motorhome that we have taken to Genesis RV. Our first one was a 2005 National RV, Dolphin. Our second is a 2019 Thor Hurricane 35m. We love their work and the people are pleasant to speak with. They do a thorough job based on our requests. If they find something that needs attention, they contact us about it, suggest a solution and leave the decision up to us, even of the decision possibly means having someone else do the work based on warranty or whatever. Their invoices explain everything that was found and done with a financial breakdown so you can see exactly what you are paying for. Our motorhome will only go to Genesis RV unless we are too far away to take it back in to them for work.

Ron Wanzer

Genesis provided a complete pre-purchase inspection of my 2006 Winnebago Outlook. The inspection found areas that were in need of maintenance which we had them repair for us. Unfortunately, there were a couple of issues that came up on my way home (I live in Georgia) that were missed. With that said, Genesis went out of their way to make it right. They contacted an RV repair facility near my home and coordinated the needed repair actions with them. They truly went above and beyond to ensure I was taken care. I highly recommend them as a facility that puts the customer first, whether you're on the road and need a repair to get you home, or just in need of a trustworthy repair facility in your neighborhood - they will treat you right!

Carl Wodenscheck

They did what they said they would when they said....but I feel they are not all that skilled. They told me it took them .7 hours to take the jack foot off my trailer, it is literally a pin held in with a cotter pin. The guy who called me told me they had to use a hot wrench to get the jack foot off! The first photo was what they used a hot wrench on. It was $217 for the jack foot and installation. The other thing they did was put a new awning on, and my beef there is they could/would not use the old tube and motor that was good. It needed fabric and new side arms, but that was too much trouble. Perhaps it was discontinued, it was 5 years old. Update: We stopped in to have a chat with the owner and detail our issues in person. He seemed to recall things that never happened, like using heat to remove the jack foot, which I was able to prove false by photos I took of the jack foot, which had no visible heat damage. We discussed things like the estimate taking two months, the fact that his estimates when quoted lacked information like hundreds of dollars in parts. In the end his "resolution" was to offer me a refund for an estimate never preformed ($75 plus tax) and $150 off the labor if we decide to have him replace our bumper with a heavy duty model to support our bikes. The quote never included a new bumper, I was specifically told it was mostly labor, accept for about $80 for parts. (bumper reinforcement was quoted at $800+) When he told us that it was for a new bumper, we felt like he made that up on the spot to save face. Honestly, I felt like he was evasive and made a lot of excuses about labor. He said new people had filled rolls in the company and did not have the training yet to deal with them, or were overwhelmed. Okay, I get it, but it still doesn't take three quarters of an hour to remove that jack foot. I was told by the owner that the reason they did not use the old awning tube and motor was because they could not test it. He said he had no idea if something was bent or making noise. I told him that I tested it, but that was not good enough for him. In the end I asked for the parts back, and the "bad" awning was up in his loft...funny place to put a "bad" part. My gut tells me that it would have been sold to the next guy who needed his awning repaired. Folks, it's just poor communication, and price gouging. Sure, they will do the work...if you can get an estimate before your tires rot. I just can't change my review, I am really not satisfied. I think two stars is a little high, perhaps one star would be more appropriate. I just felt the owner was dishonest about the situation.