Lowe's Home Improvement

Rebecca Westfall

I am giving 5 stars for my visit 6/9/2022. Reason: two amazing employees. Laurie was working solo in major appliances (typical these days), so I needed to wait while she helped some others with their orders. She acknowledged me, apologized for the wait, kept smiling, and when it was my turn, gave me her full, competent, and cheerful attention. Later, I could not locate an item on my list. Dana in Customer Service looked it up for me. I still could not find the size I needed, so returned to make sure Lowes carried that size. Dana not only checked inventory, she noted that with only 3 showing available, they might be hard to find, so she walked with me to the aisle and eventually got on the floor to reach the last item. Amazing! It would have been so easy for her to shrug and say they must be out. This is the kind of “extra mile” service that has become rare. With so many challenging, uncontrollable issues for retailers these days like short staffing and iffy supply chains, excellent customer service is one thing stores can do to set themselves apart and make shopping less frustrating for customers. Thank you, Laurie and Dana. Thank you, Lowes!

Lewis Knecht

Appliances purchased at store. Distribution center issues. Still waiting after 5pm for delivery. Store can’t compensate for problems. Not expecting any compensation from the distribution center. Stuck at home all day for a morning delivery…on my day off. That said, the delivery guys were awesome and deserve (5 stars) ⭐️⭐️⭐️⭐️⭐️.

Joshua Parker

I’ve always been a dedicated Lowes customer. Purchased washing machines, dryers, lumber for projects. Went into store to purchase water filter, I replace it every 3 months. No filters on the shelf to buy, was however one that someone opened and took a filter out of the 2 pack. I asked the manger if I could have it for half off since 1 of the 2 filters were missing and I did not want to drive to Home Depot. He told me he gets more money from the filter company in its state. So he said screw the customer over 3 bucks. I am now a Home Depot customer.

Tim Heatley

Seeing other reviews no one should be surprised by another low rating on this particular Lowe’s. First time and last in this store. Clearly it is poorly managed and probably includes district managers too. Walking in was fine and finding my product was fine. Walked to self check out and went to an open register. I quickly realized someone left their items there and I kindly brought them to the cashier (Sandy) overseeing the registers. She was more worried about the phone then anything else. She snapped at me and told me to put them back on my register. I placed them on the floor. She never thanked me or said have a nice day. If Lowes looks at their camera they can see for themselves. When I walked out you can barely get out because so many carts are blocking the exit. Take a look at the pics. There are other locations. Go use those. This one clearly has issues!