Sheraton Charlotte Hotel

Chaz W

Longtime Marriott enthusiast here and this particular hotel in Charlotte was super disappointing. Look at my Google reviews - I literally hate leaving a bad review! The issues: The coffeemaker water reservoir was disgusting. (See photos) Rooms do not have mini frigs The tub/shower combo in our room featured a tub that barely drained at all. The charging ports attached to the nightstand were actually gross (see photos) The TV was unplugged from the back of the tv - this is minor but all of these things are never an issue at Marriott for me, so the stay in general was vastly underwhelming. The bathroom is TINY and came fresh with a dirty toothpick? (see photos) The good: Bed & pillows SUPER COMFY. The problem is that with all the other issues, I had very little confidence in cleanliness. The check in staff was fantastic, friendly efficient AND informative-hands down the best part of this hotel!! The annoying: This particular hotel isn't spending money on upgrading/updating the rooms, yet they're offering free popcorn during the day in the lobby (which was little weird) Free coffee in the morning would be great, but the sign downstairs said coffee was included with $20 breakfast buffet. Twenty dollar coffee? Keep the popcorn, and give out coffee at the least!

Caroline Farthing

Stayed at the Sheraton while in town for the Garth Brooks concert. Upon arrival to our room, the AC was not on and it was 79 degrees in the room. The thermostat was not functional and had to place a call to the desk for maintenance to come fix it. Took about 30 minutes, but it was resolved. Went to take a shower and the water that came out of the faucet was yellow/brown. Tub took forever to drain. Had to visit 4 different floors to find an operable ice machine. While on my search, encountered numerous dead bugs in the hallways and stairwell. At one point in the night, a live roach actually crawled across the floor of our room. Unacceptable. The AC randomly stopped working several times throughout the night. Woke up sweating and uncomfortable. Parking is $25 a day. The lot next to the hotel was ‘full’ when we arrived (noticed numerous empty spots once we got to our room), so we had to park in the deck, which is a lengthy walk through the hotel to get to the elevators. Why isn’t parking free, especially when you have to park so far away? Overall, the room was small and basic. Had to do a dance in the bathroom just to get around the door to the shower. Room felt dirty and dated. No fridge in room which seems like a basic amenity these days. The staff was very nice and accommodating, but for what you pay for your stay, we should not of had to experience any of the above. Will stay elsewhere next time we visit Charlotte.

Chris Wright

Tor starters we had long wait to check in. Hours… yes they were busy for a big concert at the stadium. But they had two years notice to prepare. Service was awful. Room was very dated. Bee was comfy but we would have slept well on concrete as we had to wait another 30 minutes to check in after the concert was over. They had dozens to check in and they knew it was coming and management made no plan to cover the influx. Had two young ladies, who were nice, by themselves at the desk. I’ve stayed at worse but not for the $250 rate they hosed us for. Pathetic service and poor room quality. Do yourself a favor and stay elsewhere.

nathan riech

Amazing really. I rate my stars based on the level of the hotel and for this type of Marriott it really is the best example of its class. Excellent check in. Very friendly and was able to get to my room a little early. Something was up with the buildings AC in the rooms and they were quick to address it. While I was waiting I enjoyed the lounge as I have Titanium status. Lounge is a nice place to get some coffee or cappuccino, water and light snacks. The room was quiet and comfortable. Bathroom was clean and spacious. Internet was plenty fast. Access to the area was great. Walkable to the more busy parts of downtown but not right in the middle of the nightlife. Breakfast which was included with my rate was top notch. Buffet with real scrambled eggs, awesome bacon and a few other meats as well as fresh fruit. The coffee was great and the service was awesome. One place it could improve are the TVs which have no smart functionality, just regular cable channels you have to scroll up and down the channels in.