Dunkin'

Tara Heller

I went to the Dunkin’ Donuts on State Hill Road today Tuesday, July 5, 2022 with my daughter to get a quick iced coffee and a sandwich and hashbrowns… They clearly had someone knew there because she repeated my order two or three times she could not hear me say that I wanted one order of hashbrowns which are six pieces- she kept repeating me and saying that I wanted six orders of hashbrowns… I politely said no and then when she asked me if I wanted anything else I ordered a sandwich and then she repeated that and then when she asked me if I wanted anything else I said I would like to order a medium iced coffee when you can… I was polite… It was clear I was speaking to someone that did not understand English very well, either that or could not find the buttons on the register… as soon as I told her let me know when you are ready… Another girl took over the intercom and rudely said “we are so short staffed right now… Please don’t give us an attitude“ well with her remark she was giving me, the customer an attitude… And I don’t appreciate it so I said never mind never mind I don’t want anything and I drove away… Her attitude ruined me ordering anything from there I used to really like that place I will never go back… Your service was extremely POOR TODAY —- And if you’re shortstaffed then - either don’t put somebody on the register that doesn’t know what they’re doing ( yet ) meaning they clearly need more training— or make sure that someone is knowledgeable at that time of day, when you are busy and know you are going to have lines of cars wanting - placing orders . I am really angry right now so I am posting this review. I still cannot believe that an an employee actually told me, a customer to not get an attitude… There’s other ways of saying things like please be patient with us or I apologize for the confusion… Anything… But absolutely not “don’t be giving us an attitude“!!!

lauren adams

I don’t normally leave reviews but this specific Dunkin store is just so bad. I would give this negative stars if I could. OVER 10 times I’ve given the benefit of the doubt to this place. Obviously working in any fast food place is overwhelming, but the disrespect, lack of organization, and poor customer service is truly horrendous. I’ve finally had it today when they gave me only my drink and not my food. I politely mentioned I also ordered food and the lady rolled her eyes, threw the bag at me, and gave me an attitude. I drove away trying to rationalize that maybe she was having a rough day but the cherry on the cake was that one of the food items was missing. I know mistakes happen and people have rough days but for things like this to happen over 10 times is just extra. Also I was never reimbursed for all the items I’ve had missing. I love the Dunkin franchise, it’s just this specific store. If you want a good Dunkin check out the one on Lancaster Pike.

Lauren Miller

This is my first review I’ve ever made because it makes me so annoyed. Their customer service skills are non existent and are extremely rude when taking your order. If you can’t communicate with someone politely you shouldn’t be working at a Dunkin Donuts because you’re dealing with people all day. I come here often so I thought maybe they were having a bad day but it’s every time I come they are rude and only say “can I help you” and your total in a rude tone. When the one girl takes your order it literally sounds like we’re inconveniencing her and she has somewhere else to be. Maybe learn how to say you’re welcome or have a nice day once in a while.

Auguste

Very clean Dunkin Donuts that is well stocked. This shop also has a Baskin Robbins in it. Our coffees were prepared as ordered and were hot and fresh. The y refilled our large Yeti tumblers for 2.00 each. The staff was super friendly and very upbeat.