Staybridge Suites Albuquerque - Airport, an IHG Hotel

samantha griego

Honestly i wish i could rate into the negatives . Words can’t describe how unprofessional and rude the staff is . We paid and extreme amount of money, which they charged my card over a day early . To start with the room , the water pressure was low and our water did not get warm . When we would go to the staff for even a extra towel we would get snarky remarks . When it came time to check out , we weren’t able to get late check out prior to someone telling us the night before to tell them in the AM that we could get late check out . COMMUNICATE WITH YOUR STAFF . We have a sick child who has many laid out medical devices and medications she has to take throughout the morning . Due to this event the hotel staff couldn’t even accommodate and wanted us out ASAP . Had the cleaning staff outside our door just waiting for us to leave . Then we proceeded to check out and was told they were accommodating other customers and couldn’t check us out ! RUDEST STAFF IVE EVER EXPERIENCED. -

Brian A

The only reason for staying is I got the per diem government rate. Plenty of other hotel options in the area. Thin walls. Hopefully you don't have a rambunctious family next door! Heavy curtains that were around when smoking was allowed. Ripped blackout curtains. Extended stay guests like me, you will have to ask for housekeeping when needed. Oh, and make sure you bring AC charging adapters for your mobile devices; only one USB charging port which is in the alarm clock.

Suzanne Krupka

Comfortable stay for 4 nights in a king suite. Perfect room for two people plus a small dog! It really reminded me of our Wyndham timeshares which are modern and clean. It is a safe location as it is tucked away with some other hotels near the airport. Breakfast is amazing with so many choices. I will return here. The only downfalls were limited washer and dryers with the two dryers not really working properly. You can also hear other guests talking in their rooms as you walk down the hall. Overall it is very good. There were even warm cookies in the lobby one night as we passed through! Highly recommend.

Verified Hotel Guest

Positive: The staff was amazingly well coordinated. Very nice stay. Decent location near airport. Negative: The smells. So many cleaners with strong odors. Guess that¿s a good thing but it smelled like that fabuloso. Terrible odors near elevator like oil.