Residence Inn by Marriott Albuquerque Airport

Lenny McNair

Our room didn't have functional kitchen utensils. The knives were dull, no containers to store used food and definitely inadequate kitchen set up. We found the floor of the exercise room soiled with unsightly stains. They need to replace the carpet and install gym flooring. There were no towelettes to wipe down the equipment and no towels for personal hygiene and sweat. The day we checked in we told the front desk person on duty that the dishwasher was missing the load handle. His response was "we don't have any replacements". Not the answer a hotel guess expects from an hotel employee. Additionally when we asked for an additional whole set of towels, the woman first asked if I had dirty towels to exchange. I told her we were still using them and needed extra. I felt like it was an unwelcomed request. We were booked for 8 days. Finally the web site posted that the rooms would be cleaned every second or third day. We were told by the front desk that we would only get one cleaning during our 8 day stay. We have been Marriott International owners for 20 years. We get used to that level of attention to detail. It's disappointing that these hotels use Covid to take away some services, but still charge the same if not higher room rates.

e t

Excellent room. Entire hotel was very clean. The staff is helpful and very pleasant. And the manager is great. There's not much else to say except that I'll be staying here on my next trip to Albuquerque.

Marilyn Chino

We enjoyed the stay very nice and clean. Lots of room. Just what we needed the down side was the service. The guy who checked us in was nice until the kids wanted to get in the pool they kept telling us it was closed while there were other people in the pool. It's not kid friendly!! Was over priced for the service they provide. FYI don't bring your kids here. 😫

Steve Joerger

The hotel is a 7-minute drive to the airport. There are a few restaurants within walking distance as well to include a brewery. Downtown is a 15-20-minute drive from the hotel. The staff was kind and got me checked in quickly. The room was clean and had a junior suite setup along with the full kitchen. The bed was comfortable as were the linens. The bathroom was clean as well with a shower tub combo. Other Amenities: - Free WIFI - Indoor pool and spa - Fitness Room - Laundry room - Pullout couch - Full Kitchen - Outdoor grill - Airport Shuttle - Basketball court - Hot breakfast (Eggs, sausage, oatmeal and cereals) All amenities were open during my stay with no restrictions. The hotel encouraged social distancing and has an optional mask policy for fully vaccinated guests and required a mask for unvaccinated guests.