La Quinta Inn & Suites by Wyndham Albuquerque West

Catrina Edgar

My daughter and I stayed at this property 1 night (thank goodness) and for the price, I expected MUCH better. It’s in desperate need of renovation. While the beds were clean and staff polite, nothing else about our stay was enjoyable or acceptable. Not a single trash can in the room. Multiple dogs barking IN THE MIDDLE OF THE NIGHT. The carpet…just gross! The area outside the hotel is also pretty sketchy. I definitely wouldn’t feel comfortable or safe arriving at night. I’ve stayed in worse, but definitely not for the price we were charged for this place. I’d rather sleep in my car than stay at this place again!

Cynthia Trudeau

Tv didn't work, couldn't get a/c to turn off so froze all night. Only two sheets on the beds, no comforter like other La Quinta, shower curtain was torn so bathroom got all wet, no hot water at 4:00 in the afternoon. Dogs in the pool fenced in area where it clearly stated no dogs were allowed. We complained and no one came to address the issue even after an hour. Once luggage cart for the whole 5 story hotel. We waited two hours for it to be returned and it never was. They gave us a $20.00 discount and no apology when we complained about all of the above. Never will I stay there again. Advise everyone else to skip staying here.

Julie Thompson

We stayed at this property during a cross country trip. We arrived in ABQ late at night and needed a place to stay. Upon driving up it was very sketchy looking. They had the door locked except for those with a room key (probably smart) and what looked to be a security guard walking around outside. The check in staff was friendly but broke a cardinal rule. You NEVER verbally tell a guest what their room number is for guest safety and he did it 3 times! Upon entering the room we found the air conditioner was broken. Luckily they were able to move us to a room across the hall. The property has definitely seen it's better days. They could use a renovation. It didn't smell that great, the one elevator we saw was extremely slow. The hotel in general was worn down, the room was dated, and just not very comfortable. Overall I would not recommend this hotel unless you have no where else to go. Also, for the price? No thanks.

dairysf

Definitely nothing special. Why 3 stars? Only because the staff was nice and ended up compensating us. We arrived at 8 pm, were given a key to a room that was being cleaned, yes, we had to wait in the hallway for our room to be cleaned. After it was cleaned, we still did not have towels, the couch had a stain, and there was trash on the floor. We requested towels be brought to our room. When we got back to our room, we had 4 floor mats and no towels. Requested towels the next morning and none were available because someone forgot to put them in the dryer. We were supposed to get them in 20 minutes. An hour and a half later, still no towels. After several complaints from me, my husband was able to convey his disapproval and a compensation was agreed upon. The staff was empathetic and seemed embarrassed over the situation. Also, something to note, No USB charging areas. For the price, that should be a basic commodity.