HealthPoint Kent

RIP off

Front desk people are horrible!! If you can speak Spanish, you have number one priority. They canceled our placement and made us wait an EXTRA hour in the waiting room. One of the front desk girl was also extremely rude. She didn’t want to help us and sounds as if we’re asking for too much. This place overall also worked REALLY REALLY slow. We literally spent 4 plus hours here… with the horrible customer service it really felt like forever… 🙄 Pharmacy is terrible, they are not trying to help, there are very rude people sitting in it

jonathan bell

Idk about this place I've been going here serveal yrs now and it's still rediculous to be waiting 30+ minutes to ask a question about something that was supposed to be sent to me there's absolutely no direct communication with this place which is terrible today I waited 30 plus minutes got frustrated and hung up they only take calls in order there received , imagine that , calling a medical facility and feeling worse because it took too long for them to answer..they desperately need to start feilding these calls because some will only have a question to ask or a concern to express , I only gave them one Star!!

Anne Trent

Overworked, understaffed, and under-resourced. Doctors, nurses, and staff are very nice and skilled, but it often shows through their demeanor that everyone is stressed. If you are a customer-patient that has the means to go somewhere else, I suggest you do so. I think the administration needs to set a cap on the number of clients that this clinic can service effectively.

Tamara Lee

Health point is the absolute worst medical facility in the entire state of Washington. They discriminate against people of color and take too long to get back in touch with you regarding questions about your health. DON'T GO HERE. Find somewhere that will treat you like a caring and attentive patient and won't laugh at your ailments. The front staff all the way to the site manager are unprofessional and disrespectful. Health is the last thing Healthpoint is worried about. All they want is to draw out your health issue so they can continue to bill your insurance. I've actually gotten worse since trying to get better because of Healthpoint's lack of care in a timely manner.