Sonic Drive-In

Steven Rardin

Wrong size drinks.... and our sweet tea wasn't sweet. Always always get our orders wrong here.... not gonna try anymore.

Kathy Marcum

I've always liked certain good and drink items at my local Sonic but yesterday was a HUGE disappointment. I ordered, among other items, a medium popcorn chicken with honey mustard and a medium jalapeno poppers, which usually comes with ranch dressing. I drove home, 15 miles, as soon as my order was brought to me. Instead of the popcorn chicken, I got 2 orders of jalapeno poppers, 4 honey mustards and no ranch dressing. Because I live so far away, it was not feasible to drive another 30 miles round trip to get the order corrected, especially with gas in Durango at $4.29. So I ate jalapeno poppers with my own ranch dressing for dinner. I called the store and whoever answered the phone set the phone down and for 10 minutes before I finally hung up, I listened to the employees at Sonic talking, laughing and carrying on. I tried calling back multiple times and the phone line was always busy. I then called the national phone number listed on my receipt and talk to a person who took my complaint and promised I would be called by a manager from the local Sonic. It is now 28 hours later and I never received a call from a local manager. Sonic of Durango - I am very disappointed with your poor service, lack of responsiveness and poor professionalism.

Ricky Gray

Unfortunately the onion rings were not edible way over cooked. We went as far as to have the car hop, (who gave us outstanding service thank you! She got a tip!), get us a fresh order which also was burnt to crisp. Other than that the visist was good thanks!

Luz Perez

I ordered a bacon cheeseburger & instead it was a cheeseburger with green chile. I understand that sometimes there's mix ups. There could of been a little more sauce on the bbq popcorn chicken. Don't we all want just a little more fries? I was asked twice about my order to be sure and I said yes before I finished the order and when I came up to the window.