NAPA Auto Parts - Genuine Parts Company

Rick Ashton

Napa suck, poor customer service, unorganized kaos and staff are very unprofessional and just doesn't care about customers

Eric Ahlstrom

So why go to Napa instead of other parts stores? Today I was reminded why. 2001 Ram 3500 dually diesel, intermittent alternator. With the web filled with information on low current alternators from Ram 1500's able to be externally regulated for pennies, I went to Napa for advice. It turned out that the higher current alternators, 136A vs. 70A on diesels vs. gas are internally as well as externally regulated by the ECU. Both alternators for my year of diesel were in stock, yet neither matched my alternator physically. Major differences. So the parts expert dove in further, finding a cross reference to another model that was not standard after 2000. He pulled it from stock and it matched. Perfectly. So my 2001 truck was probably built at the beginning of the model year with a 2000 spec alternator. I bought it since the original lasted 21 years. It will outlive me. This kind of service and knowledge is rare in parts stores, yet common at Napa.

Louize Smith

The best thing about this place is Chad. He knows his cars and is very helpful. They are great at getting most parts in a timely manner if they don't have them in stock.

Mark Voreis

I had a really disappointing experience last time I went. The staff member that seemed put out by my needing help was demeaning and couldn't care less about what I needed. The questions they asked felt like they just wanted me out of there, so I left. It's unfortunate because I'm recommended their products by the best mechanics but I didn't want anything to do with them after being in there for less than 2 minutes. Usually parts houses ask you what kind of vehicle etc. Nothing of the sort. Again, super disappointed. Will not be returning to this location and wouldn't recommend it over the help I receive elsewhere.