Enterprise Rent-A-Car

John Lancaster

Tyler went above and beyond to help us out. There was a miscommunication with where we were staying and Tyler followed up to make sure we had our vehicle. Even though they were short-staffed, he made sure we had our car delivered right to where we were staying.

David Smeeth

As usual, the cars are clean and almost new. No problems there. Service was a bit challenging. My boss rented us two cars and arranged for us to pick them up. However, upon arrival we ultimately could not pick them up and wasted a trip. It appears that even though we've done this before, there are now more restrictive corporate policies that got in the way. The manager put in a solid effort to resolve the issue, but the staff member we dealt with at first was a little less than helpful and kept going on about how we didn't have the necessary account with Enterprise. Dropping off the cars went great - they got us out of there in about 5 minutes.

Talon Development

They are not open on the weekend, nor do they even allow drop off return on the weekend, which is a peak time for renting. Essentially forcing you to spend more money and rent longer. They also refuse to allow one way rentals so absolutely useless for visitors trying to get back to the airport in Phoenix.

Alfred

I have rented several times from Enterprise/Sedona recently and gratefully with excellent experiences. Thomas and Isabella have been really helpful and professional. I appreciate their kindness, particularly in the crazy, "lock-down" environment we have to deal with now.