La-Z-Boy Furniture Galleries

Chuck T

Took 7 months to receive our recliners. Immediate problem with 1 resulted in the worst customer service I’ve ever seen. They don’t return calls; it’s easier to call the IRS. Their “Comfort Care Center” is a joke. You should pray that you don’t have a problem with your order. Buy here only if you’re really lucky.

Daedra Smith

The only thing good about my experience was choosing our sleeper sofa and leather loveseat recliners. We ordered our furniture in December 2021 and just received the last piece of our order in June 2022. They actually lost our sleeper sofa for 3 whole weeks, and kept ignoring my repeated phone calls until I finally told them I was going to escalate my complaints all the way up the ladder. Outrageous. Every single thing about this expensive purchase has been a sheer nightmare, including the delivery people who stomped thru our expensive flowers and landscaping 2 minutes after we asked them not to go thru it. This was for BOTH DELIVERIES.. Every. Single. Thing. I will never buy from La-Z-Boy ever again. I am furious.

Sharon Ringenbach

I had a good experience: picked out a chair and fabric, then saw a different fabric and changed my mind! The salesperson was very accommodating and fixed the order. Also suggested a swatch of fabric be sent to me before the order is confirmed. Nice person to deal with.

Paul Mahoney

We had an excellent experience with Doug at the Tacoma showroom. He listened to our needs & was able to show us items that we liked. After trying out the different selections, we were able to walk out of the store,content with our purchase