Kinley Cincinnati Downtown, a Tribute Portfolio Hotel

kathleen cuba

Due to a family situation I needed to adjust my reservation for this weekend at the Kinley Hotel in Cincinati. I initially spoke with Ainsley at the Check In Desk and she was so kind and helpful. She transferred me for further help to Galen- Director of Sales, while assuring me that if he was unavailable that she would speak with me again if needed. Galen was also so courteous and went above and beyond to adjust our reservation. I am so appreciative of his kindness. I feel Ainsley and Galen are great assets to your Kinley Hotel in Cincinnati. Thank you - K. Cuba

Erika Jones

We actual originally picked this hotel because it was pet-friendly and we were traveling with our chocolate lab. But I would definitely pick to stay here again when I’m in Cinci next time regardless of whether our pup was with us or not! The hotel and our room was clean, modern, and well taken care of. And the staff was just amazing! All very friendly/welcoming and helpful staff members from the front desk to housekeeping who always asked us if we needed anything when we saw her. Mostly as a joke before we arrived, I asked that there be a bag of treats waiting for our pup in our room in the comments section when we booked the room. He was overjoyed to find a bag of treats waiting for him! And staff gave him treats at the front desk frequently. Great hotel, great location, great staff!

Stephanie Weber

I had my wedding hotel block at this hotel and would not recommend for a wedding block or event. The hotel was noticeably understaffed and it was a very busy weekend in Cincinnati (Flying Pig Marathon) despite our wedding. The Marriott App didn’t link with the hotel, and so check in was more complicated and no early check in was available. I had NO turn down service/new towels/housekeeping when I returned back to my room on wedding night, although I asked the front desk for this (checked in Friday, and no one came by Saturday). Rooms, in my opinion, are relatively small but are modern and clean. During the planning process, I had to overall “work with” at least three separate sales/marketing directors, and even the regional and general director due to, I assume, staffing issues. Galen, unlike Olivia and Gina, was very responsive but I feel as if all the work I put into it with him was not well utilized. I tried to avoid room issues prior to the weekend— had to send names and hotel confirmation numbers for guests, run the list many times, and we still had issues of guest reservations not being able to be found, guests being given incorrect rooms because too many people with same last name, guests being accidentally checked out, etc. This was disappointing because I tried to prepare and avoid this prior to the weekend. Valet was wonderful upon check in and check out, but they were overwhelmed and were bringing people wrong cars (thankfully we are all family) These are just to name a few things. I understand it was a busy weekend in Cincinnati; but a Marriott hotel should be able to handle this. Overall, extremely unimpressed and would not recommend to a friend and would certainly not recommend for a wedding block/event. This was by far my most stressful “vendor” to work with. Because of that, we stayed in a different hotel the next evening prior to our flight.

Elle Riehle

Disappointing beyond belief. Our wedding reception venue is a 2 minute walk from this new hotel and as hard as we tried to book a block of rooms (without a discount) here, we were turned away at every opportunity. I first reached out to Gina K, Their sales/ marketing lead, in September of 2021. After leaving 2-3 voicemail messages and receiving no reply a month later, I visited the hotel in person to hopefully chat in person. I was told Gina was not in the office but again given her phone number. I called again 3 times in October and November 2022, still to no avail. Finally, in early December I contacted the front desk asking for the email address of someone who could give us just a little bit of information. I was given Ginas email and reached out 3 times before receiving a curt reply that this hotel does not offer hotel blocks. I replied to Gina explaining while I do not expect a discount, I would like to know if possible to secure ~30 rooms together, guaranteeing occupancy for 2 nights each. It is now February 2022 and after following up several times to my email and leaving yet another voicemail, my question has not been answered. Our wedding venue claims they have worked with this hotel since it opened but it appears the Kinley and their sales/ marketing department led by Gina have no interest in doing their job. 5 months later we are finished trying to patronize this new Cincinnati hotel.