21c Museum Hotel Cincinnati

Katy Chadwick

The staff was absolutely amazing!!!!! Very kind and helpful. Our first room had food left in the mini bar that was no longer working. We were switched to a new room. The manager and a very nice young man helped us move to our new room. The rooms were nice. Need to let them know if you want it cleaned. Rooms were kind of dated. Furniture seemed worn. And it was very stark and uninviting. The art was amazing!!!!!!

Snap Snap

It's really a gem of a hotel. I've never stayed anywhere quite like it. Slightly old room, but full of art and design. Comfortable. Very attentive and responsive staff. I feel really taken care of and the location is right in downtown. Love this place.

Jess Duffy

Honestly, had a rough experience and did get the support from the staff we’d hoped for. First off, we booked a stay on a date that specifically could accommodate a momma to be massage. After several emails confirming our date/stay would work with a spa service .. we got a phone call less than an hour before heading up to the massage. There was no availability to rebook us before we left. It’s of course understandable that someone gets sick or calls off.. but what was very disappointing was the staff did not try to apologize for the mishap and no one acknowledged how incredibly last minute the cancellation happened. I tried talking to the front desk and was absolutely brushed off and my emails were ignored. It definitely did not feel the experience I paid for. Also, I am aware this is petty but the front desk told us there was complimentary breakfast from 7-10. We were downstairs by 9 and saw everything gone. When I asked the desk they said they wouldn’t be refilling it and the restaurant wouldn’t open until dinner. The hotel made us feel like we were not guests but quite frankly a burden to everyone working!

Michael Taillard

Fantastic hotel with surprises around every corner. Very clean and friendly. Fun to explore and see all the art being displayed or even integrated into the hotel. Service was top notch from everyone. Food and drinks were good, too. Would definitely stay again.