Carrabba's Italian Grill

Michael O'Donnell

We’ve been to this location several times. Every time before our most recent was a good experience, but our most recent visit was poor. The restaurant was not very busy at all. We asked for a booth, and there were many open booths. The host froze. It was as if we had asked him to eat on the roof. He was honestly stuck for several minutes, after which he offered us another table in the middle of the restaurant. We politely asked if we could have a booth instead. He froze again. There was some collaboration with a few servers, who were rude and exhibited a lot of attitude toward us. It was a simple request that gets asked often. My wife and I have both worked in the service industry at various venues. We know how it works to usher guests into server sections. We also know that it’s never an issue when a restaurant is not busy that a guest asks for a specific location. Any good server will take the extra table because it’s more money. We were not at the restaurant near closing. It was sparsely populated. Eventually a manager came to the host stand and asked rudely if we were waiting for him. We were calm and polite and simply said we’d like to have a booth if it was possible. After searching the restaurant he offered us a booth in the bar area, but they were all full. He said it would be a 15 minute wait. There were several booths open in the rest of the restaurant, and several servers standing around at this point. By then it was clear that we were an inconvenience to the staff, and they made out to make sure we knew we were an inconvenience. This is not good protocol for the service industry. No one was kind. No one aimed to explain anything. We had a simple request and were treated like something other than guests at a restaurant, whose whole purpose is to serve guests in a welcoming environment. We won’t be going back to this location.

Guillermo Taylor

Today I ate like a king! The free bread was hot and fresh. The house salad was just the right size and with adequate dressing. The wood fired salmon had great flavor and matched well with the side of spinach. I will definitely come back to try other dishes on their menu!

Christina

I booked my birthday dinner here on February 27,2022. This would be the first time my family and I ever been to this establishment. Everyone enjoyed the food and the host was very pleasant.Before leaving we thanked the staff and come to find out our host was the owner Mr.Nate.Thanks again Mr. Nate for your patience and humor. You’ve done a fantastic job.I would definitely recommend this place and we will be back. See you soon!✌🏽

J Carder (Mr Manager)

We were up in the Lewis Center area this evening I decided to try something different I haven’t been to this place in ages. There really was no wait plenty of seating and it is a very nice place perhaps just a little small though. The wait staff was very attentive a little eclectic but still very nice. I did notice that the wait staff ducked out the side door for a quick smoke and came back smelling a lot like perfume but hey people I guess we’re going to do what people do. All in all the food was very good I highly recommend lasagna with extra sauce to keep it all moist. I did try the Alfredo which was OK a little bland though not really what I was expecting very creamy very sassy but just kind of bland. I know this place has a feel of a nice Italian restaurant and I would recommend it with easy access right off of the highway