Rain City Maids of Kirkland

kyle maxmean

This company treats their employees poorly, the work environment is hostile and inconsistent. Do not support this business based on the treatment of their staff! I am a parent of one of their former employees and got a true glimpse into their unsafe work practices and inconsistent enforcement of the rules for employment, (making up the rules as they go) leading to a stressful and unpredictable work environment. I called out of concern to talk to the manager Shelly multiple times and never received a call back. Your employees are the foundation of your company - Do better Rain City Maids!👎🏼

Cassandra Land

I hired Rain City Maids to deep clean my house before I moved in. I had an email conversation with Symone to put together the best cleaning package for my needs. The gals showed up right on time for the cleaning and did a great job. Sharon, the supervisor, was super friendly and I enjoyed talking with her before the cleaning started. After the gals left, they sent me a checklist of everything they completed. The whole experience was wonderful! If I need a cleaning service in the future, I'll hire Rain City Maids again.

Alicia Gonzalez

Update: Ben from Rain City Maids had reached out to me and offered a resolution that was fair and I am happy with the outcome. They also left the $65 credit if I ever choose to give them another try in the future, which now I may consider. I appreciate when a company shows some integrity to make it right for their customers. Thank you Rain City Maids for taking the time to do that! I am not one to write bad reviews. I am more of a “now I know, and won’t go there again” type, but I am going to share my feedback to hopefully save some of you the disappointment. I hired Rain City Maids for a deep clean service in my less than 1000 sq. ft. apartment with one bathroom. This service was scheduled to be completed in 3-4 hours with 2 people. They were scheduled to arrive anywhere from 8-9am. When I came up for lunch at 12pm, they were already gone. I had expected to be greeted by the smell and look of a “deep” cleaned apartment. Unfortunately, this was not the case. My apartment smelled just as it had when I left that morning. The floors had appeared to not have been mopped, there were pieces of stuff left in the kitchen sink, the shower seemed untouched, and the counters were still dirty. I was upset. I had scheduled this cleaning because I had family coming into town to stay with us and am pregnant, no energy! Instead I found myself rushing on my lunch break to properly clean my apartment. As I did so, I was becoming more upset with the how much was left undone (see photos of cleaning right AFTER they had left). I called to let them know how unhappy I was with their services and was given a half way attempt to make it right. They offered to come back out for an hour to “fix” what they missed, and I had a choice of two times. I told them that wouldn’t work as I have family staying with us now and wouldn’t want to inconvenience their stay, and I also had just cleaned everything. I asked if they could come at a later time and try again, they said no. My other option was to take a $65 credit toward a next service, which is an hour worth of cleaning time. I asked then if I could schedule just and hour of cleaning, the answer was “no, there is a minimum of 2 hours when booking a service.” So now I have to pay them another $65 to use that credit, for a service I was not happy with to begin with. I told them I did not feel the cleaning I received was worth $300 and asked if the credit could be greater since that is a lot of money spent on a poor execution of their services. They said again “no” because $65 is the amount for the hour it would have taken for them to come and re-clean it at one of the two times they offered. It’s unfortunate that this was my feedback, but I gave them the opportunity to make it right and was dissatisfied with that as well. I am out $300, had to clean it myself and now have to pay them again in the future in order to use the credit, which I think I may end up passing on and just call this a loss!

nanling chen

I've used Rain City Maids services for years. They always do excellent job to my house. You can smell the fresh and enjoy the spotless kitchen. I really love the girls working in my house - Skylar, Morgen and Hallie.