Gene Juarez Salon & Spa

Jennifer Wilcox

DO NOT TRUST THIS SALON TO TAKE CARE OF YOUR SPECIAL OCCASION NEEDS!!!! I had a special occasion hair appointment with Armani for my daughter for her very first and last prom of her four years of high school. Thank you COVID. This evening at 6:45pm I get a text, not even the courtesy of a phone call, letting me know that Armani has canceled her appointment. It took me four tries to get through to the salon as my first three calls were dropped. When I finally got through I was told there was nothing they could do because they were completely booked. That’s it. Worst costumer service ever. No scrambling to try to make it work. Nothing. Even if Armani was sick, I should have been notified during regular business hours so that I could try to schedule with another salon.

Genesis Ramos-Cartagena

Management doesn’t take responsibility for mistakes being made. And if you leave a review with HONEST photos, they just delete them. Own up, apologize & take care of your customers. I am never visiting this place again. In the past they also didn't call me back to see if they would do my wedding parties hair. I HAD A CONSULTATION WITH THEM IN PERSON. Idk if its because some of bridal party had curly to coarse hair, but at least tell me you can't do it... ESPECIALLY after saying you had the availability. Brassfields Salon & Spa, University Place is quiet a bit a ways, but THEY ARE HONEST. COMMUNICATIVE. AND GENUINE. And the management truly takes care of their customers. I suggest everyone to go there who has ever had a bad experience with GJ. They do amazing work at Brassfields. Oh & Brassfields also did my whole bridal parties hair. They took such great care of us!

J Smith

I asked for a full foil for highlights with a chocolate colored base. I like the base color but I didn't get the lighter highlights I wanted. Once I left the indoors, the highlights don't really show. I would rate it 2.5 stars.

Natasha Flitz

Valerie was phenomenal; she made me feel comfortable, and gave me the best haircut I think I've ever had (and showed me how to style it myself too!) ❤️