McDonald's

Sonora Carpenter

The absolute worst McDonald's I've EVER been to. The workers are rude and they are sneaky with stuff. I've gone there a few times to give them another chance but once they gave us only 1 fry when we paid for 2, went back to get the second one and the lady (manager) was extremely rude to us because THEY forgot our fries we paid for, then gave us one that was stone cold, then we said it was cold and she said we are lying and wouldn't refund us or give us hot fries that we paid for. And ANOTHER time we bought two burgers and two fries and they gave us ONLY 1 burger and cold fries, they wouldn't give us warm fries and gave us the burger THEY didn't give us and it was cold. Then recently there was a deal for a free medium fry if you buy a certain burger and we bought 2 of those burgers which means we get 2 free medium fries and luckily we noticed but they charged us an extra $10 for the fries and we noticed right after we were handed our receipt. who knows how many people they steal money from. The lady was very rude to us, as they were giving us the money back for the fries that are advertised for FREE. Then we pulled forward to grab our food and the fries we stone cold AGAIN, and we were told it's because they had to wait. Well duh you had to wait because YOU messed up our order and wrongly charged us $10. So you guys sneekly charge us for something you shouldn't had, then we bring it up and you give us cold burgers cold fries and no straws for our slushies. what is wrong with this McDonald's? seriously this is the worst one I've ever been to and the staff is very rude. It was the same manager that was snarky and extremely rude and said that we were lying about the fries being cold. I don't see how this lady who is so rude and tells the customers that they are lying is still working, real disappointment that you couldn't choose better workers because it's the SAME MANAGER who messes up our orders EVERY TIME.

Jullian Rudy

Very rude staff member, I understand the weather conditions and the fact that you may be busy. I am a customer service worker as well, and believe that it’s not difficult to be kind to others.

Celena Goodhart

I'm not going to lie... I experienced some horrible service at this McDonalds. To be fair it is McDonalds, so I suppose it might be far reaching to expect/hope for good quality customer service. I have also never experienced this level of poor service at any other McDonald's that I've been to. I came in the drive through, thinking I was going to get breakfast but then I saw lunch and realized that it sounded better. So when they asked me for my order I told them I needed a minute to figure out my order. I told them what I wanted. She asked if that was all, and I said no, I also wanted to order a meal for my husband. Mind you, there is no one behind me, no line. And my pauses were not very long. I heard through the microphone the girl mutter 'come oooooon' to herself. And then a second later speaks into her headset informing me that drive through is for people who know what they want, they have a lobby if I need time to think. Excuse me? ... There is no line. My pauses to think weren't hardly long enough to warrant frustration... And I could be wrong but there are many reasons why a person might go through the drive thru. Individuals with disabilities, who struggle more than the average person to get in and out of a vehicle. Parents like myself, who have children that would make going in and out of a lobby far more difficult. As someone who worked for many years in customer service I was taken aback. I politely told the girl, no thank you, I chose the drive thru. Finished my order and went on my way.

David Zeifman

This McDonald’s does not background check employees, and employees many underage workers. The manager Brenda routinely pressures employees to work in unsafe conditions, and creates a toxic work environment. The manager Brenda often does not give customers receipts, because she gives employees the receipts to fill out the customer surveys. This is because she gets a bonus if there is a certain amount of positive reviews, so rather than increasing customer experience, she withholds receipts and had employees fill them out on the clock in exchange for free food. I hope the owners of this franchise bring in new management, who cares about the employees and customer experience rather than her own financial gains.