T-Mobile

Vicky Crowder

Do NOT shop here! I was switching service from another carrier and adding one line for my kids. I wanted to just keep my current phone and buy a small one for the additional line. The trainee that was there was nice, but the manager/trainer was a different story. She tried AGGRESSIVELY hard to sell me several items I didn’t need or want - actually arguing with me and saying that I didn’t understand what I was saying no to. Seriously??? I finally capitulated on getting a 14-day trial for home Internet, so they would stop haranguing me. I was also signed up for a protection plan that I didn’t want, and I ended up removing that coverage myself as soon as I got home. Finally, the extra line wasn’t activated properly, so I had to go back again the next day to get it finished. I ended up returning the Internet equipment at a different store (within the 14 days, mind you), just so I wouldn’t have to deal with this store’s staff again. What they also failed to tell me is that when the equipment is returned, the service has to be manually shut off, so I ended up getting charged for a service I didn’t even use! I got everything fixed at another T-Mobile store. I have nothing against the carrier itself. The coverage is good and the cost (for what I USE) is reasonable. But stay away from this particular store and it’s swindling staff.

Ngoc Tran

The worst t-mobile experience ever! The customer service is non-existing at this location. Came into the store to upgrade my dad phone and no one greeted us. After waiting forever at the store, it was my turn. They turn down my iPhone trade it because of tiny minor scratch, not a CRACK. It was such a waste of time being here. Please never come to this place because it is a waste of time. The WORST customer service. The employees act like they didn't welcome us and wasn't happy to help us because we weren't Hispanic.

Nhien Do

This is a place where many staff have bad attitude towards customers as well as very poor service. They do not work professionally. I went to the store to sign up for a plan for my family. They said they would take me $160 monthly. However, when the bill came out, they took me more than the amount that they said. When I called to ask why, they kept making me wait for them to check my account and call me back later. I waited 2 days and still no response. I decided to call again but they still told me to wait and call me back to let me know later.

chi huynh

I came in for just a phone and came out forcelly to take home a few other things that I don't need but have to get it to make a drive for return later. Felt forced once in there of the home internet where I called Tmobile for it and would never come back to this location.