Masters Pellet Stoves

Tom Carpenter

Very professional and knowledgeable. Was having issues with my pellet stove not operating properly. The crew did a thorough cleaning and inspection, and soon diagnosed the problem. With time and effort they were able to get my stove back in good operating condition. They showed me how improper installation had led to a venting problem, and suggested a couple to ways to remedy that. I'll have them back soon to do the work.

Corbann Banks

I received no service whatsoever and extremely bigoted treatment from their company president Mark. When I first spoke to Mark the day before, he continued asking me questions as if he didn't want to provide me service to my home, despite me repeatedly stating to him I'm a first time home buyer and do not know how to operate a fireplace. On the day of the appointment, I received a text from Mark stating his staff would arrive between 1250-110pm. At approximately 115pm, I received another text message from Mark claiming they came by, rang the door bell, and left after 5 minutes. Mark then told me to call the other company. My door bell never rang and I had been awake for 3 hours waiting for their arrival. When I texted Mark back with this information, he never responded back to me. I WON'T endorse such a bigoted company.

Deidre Blackmore

I am becoming increasingly concerned about how much more difficult it has become to reach someone. I have strong odors emminating from my stove after I had then clean it. This type of communication access is very alarming. I now have to try to reach out to another company to ensure my family is not in danger.

Reni Royalty

Justin came in today to work on our chimney, he answered all of our questions and concerns . He is knowledgeable,very professional and still nice at thesame time. Our chimney is working perfectly well. I’m glad I chose this company.