Washington State Health Care Authority

Category: Insurance agency in Olympia, Washington

Address: 626 8th Ave SE, Olympia, WA 98501, USA

Phone: +18444614436

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Angelee Gendron

Mar 8, 2022

It never works right always says i have two sessions open but won't let me close out any and stays on that message even if I log out and log back in smh

Michele

Sep 21, 2021

Vision coverage is RIDICULOUSLY low. Contact lens coverage pays for 6 months' worth of contacts every 24 months; the patient has to pay for a $60 fitting fee and 18 months' worth of contacts out-of-pocket every 2 years (over $500 out-of-pocket). There is no way for individual employees to negotiate better coverage. NEWSFLASH: CONTACT LENSES ARE MEDICALLY NECESSARY AND ARE NOT OPTIONAL. Vision coverage is not optional. Get better coverage. All three vision plans offer HORRIBLE coverage.

T Marshall

Jul 23, 2020

I submitted a case against a butcher calling himself a plastic surgeon. I submitted records, photos, dates, and a detailed outline of what happened. Time ticked away and nothing. As I got close to the three year cut off for such a case I was asked to send photos. They LOST my surgery photos??? Then I was told I was only approved for the board to review my case and not to actively pursue damages. The time expired and I was left with NOTHING. Don't bother responding. It's crystal clear you have no clue what you're doing and don't truly support citizens properly. I hope you are sleeping well.

Vicki Andersen

Jun 30, 2020

We pay more than $1400.00 for our insurance through WA Health Care Authority and PEBB. I have tried to communicate with the WA Health Care Authority Accounting Department regarding mIs information I was given over the phone last Friday, 6/26/20. I have called four different times again today, 6/30/20. While holding, I must listen to their message system, regarding how important my call is to them. I listen to music and this same message over and over until finally the call is dropped after the message telling me how busy they are and I should try to call again later. Clearly they need more people in their Customer Service Department and their Accounting Department. This same problem has gone on for MONTHS! I don’t believe that this agency respects the people they serve. They also have no respect for our time! YOU NEED TO IMPROVE YOUR SERVICES and you have a long way to go to do that!

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Questions & Answers

How much money can I earn and still remain on Medicaid

Cindy Schindler | Aug 12, 2022
Washington State Health Care Authority (Owner) | Aug 13, 2022

Hi Cindy. Please visit our website to view eligibility income standards and requirements: www.hca.wa.gov/apple-health. Questions may be directed online to https://fortress.wa.gov/hca/p1contactus/

Are you reading the post on this? You should. You are legally responsible for your actions in this capacity.. You represent and provide medically necessary services and can be held accountable for willful neglect

Ladean Olsen | Aug 12, 2022
Washington State Health Care Authority (Owner) | Aug 13, 2022

Hello, thank you for your post. We do read items and forward them to the appropriate contact areas of the Health Care Authority or other related agencies. Thank you again for your inquiry.

Why is it that the cost of insurance is going up, but the coverage is going down?

walter mckinney | Aug 12, 2022
Washington State Health Care Authority (Owner) | Aug 13, 2022

Visit the Office of the Insurance Commissioner website to keep up to date on change to health insurance in Washington state: https://www.insurance.wa.gov/health-insurance

When will I get the Health report needed to file my Federal tax report?

jim david Smith | Aug 13, 2022
Washington State Health Care Authority (Owner) | Aug 14, 2022

Hi Jim, you only need to keep your 1095 form for your records. You do not need to send in this form with your tax return.

Trying to report that I have a job, however the call keeps getting dissconected? Not sure what to do now.

Tina Richins | Aug 12, 2022
Washington State Health Care Authority (Owner) | Aug 13, 2022

For Washington Apple Health (Medicaid) coverage call 1-855-923-4633 to report a change. If you're a retired PEBB member, call 1-800-200-1004.

What is the enrollment dead line

Jay Motoyoshi | Aug 12, 2022
Vicki Sprague | Aug 13, 2022

Not sure which enrollment deadline you're referring to.

Is there a deadline for applications for Medicare Savings Programs to be received in 2017?

Karey Hurley | Aug 13, 2022
Washington State Health Care Authority (Owner) | Aug 14, 2022

Please view our Medicare Savings Program web page for more information at https:// www.hca.wa.gov/health-care-services-supports/apple-health-medicaid-coverage/medicare-savings-program or contact us at 1-800-562-3022 extension 16129 with any questions.

When will my check for payment clear, it has been 2 weeks since I mailed it?

Stephanie Bolden | Aug 13, 2022
Washington State Health Care Authority (Owner) | Aug 14, 2022

Hi Stephanie, if you are a retiree you can contact The PEBB Program Phone at 1-800-200-1004 Monday through Friday, 8 a.m. to 4:30 p.m. with questions about payment. For more information, visit hca.wa.gov/employee-retiree-benefits/retirees/paying-benefits. Learn who to contact for questions at hca.wa.gov/employee-retiree-benefits/contact-us. Thank you!

I am trying to find out when my husband will receive his insurance card & information in the mail. He is not able to call in as he is working, and I can not f=get through to anyone on the phone to answer this question. Help!!!!

Stephanie Bolden | Aug 13, 2022
Washington State Health Care Authority (Owner) | Aug 14, 2022

Hi Stephanie, thank you for your question. If your husband is enrolled in Washington Apple Health (Medicaid) it will take about two weeks to receive his card. Learn more: https://www.hca.wa.gov/health-care-services-supports/apple-health-medicaid-coverage/enrollment-next-steps If your husband has PEBB or SEBB insurance and has not received his health plan card, contact your health plan. Contact HCA with further questions or concerns: https://www.hca.wa.gov/contact-hca

Is the PCR test covered by WA apple health?

Joel Omar | Aug 12, 2022
Washington State Health Care Authority (Owner) | Aug 13, 2022

Hi Joel, this page is monitored and we are happy to answer your question. All COVID-19 tests are covered by Washington Apple Health (Medicaid). To learn more, visit: https://www.hca.wa.gov/assets/free-or-low-cost/apple-health-covid-19-testing-treatment-faq.pdf

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Will the state health care authority help with hearing aids

Karen Stevens | Aug 12, 2022
Washington State Health Care Authority (Owner) | Aug 13, 2022

Hi Karen, thank you for your question. Are you referring to PEBB, SEBB, or Apple Health coverage? For more information you can visit hca.wa.gov or call 1-800-562-3022. Thank you!

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how can i check thestatus of a termination if benefits request?

Ernest Renfro | Aug 12, 2022
Washington State Health Care Authority (Owner) | Aug 13, 2022

Hi Ernest, thank you for your question. Learn how to check the status of your coverage for: - Washington Apple Health (Medicaid): Go online to wahealthplanfinder.org and login to your account or call 1-855-923-4633. - PEBB: Log into PEBB My Account at https://fortress.wa.gov/hca/pebbmyaccount/login.aspx - SEBB: Log into SEBB My Account at https://myaccount.hca.wa.gov/auth

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I have a client who makes $20,000 / yr and is a type 1 diabetic so can't afford her insulin. are there any programs she does qualify for since she makes slightly too much for Apple?

Stephanie Christopherson | Aug 12, 2022
Washington State Health Care Authority (Owner) | Aug 13, 2022

Hi Stephanie. Your client may be eligible for the Apple Health spenddown program. They can apply online at washingtonconnection.org or call 1-877-501-2233 for more information.

I have Chronic Sjorgrens Auto immune disease and have lost most of my hair. Is there medical coverage for wigs? I am unable to work and afford a medical wig. Thankyou

Mare Bron | Aug 13, 2022
Washington State Health Care Authority (Owner) | Aug 14, 2022

Hello, it depends on the insurance you have. Please check with your insurance company for medical wig coverage.

I am a Washington State retiree with a VEBA Health savings account. How do I access the account to claim reimbursements of health care costs?

Janet Cantelon | Aug 13, 2022
Washington State Health Care Authority (Owner) | Aug 14, 2022

You need to contact your VEBA health savings account administrator.

My wife works for Dept of Retirement. I am a teacher about to retire. If I have Medicare can she put me on her insurance as a supplemental insurance.

Gregory Jenney | Aug 13, 2022
Washington State Health Care Authority (Owner) | Aug 14, 2022

Hello Gregory. Please view our Medicare and PEBB program benefits web page: https://www.hca.wa.gov/employee-retiree-benefits/retirees/medicare-and-pebb-program-benefits . If this does not answer your question, please contact 1-800-200-1004 (toll-free) Monday through Friday, 8 a.m. to 4:30 p.m.

Is your Olympia office open on Black Friday?

flock of doves | Aug 13, 2022
Washington State Health Care Authority (Owner) | Aug 14, 2022

No, we are always closed the day after Thanksgiving.

I was browsing the Yakima Herald obits, in doing so, your ad popped up but why use a native american lady and native american baby on your advertisement?! It's sad and upsetting to see at the same time..... why don't you take a picture of your bldg

Leoda Yallup | Aug 13, 2022
Washington State Health Care Authority (Owner) | Aug 14, 2022

Hello Leoda, we are not looking to upset anyone, just provide relatable imagery. Generally people interact more with an advertisement if it has people in it, not buildings. Can you tell us more about why you found the image sad?

What is the app I can download to upload my own info.

Jamie Greenwood | Aug 12, 2022
Washington State Health Care Authority (Owner) | Aug 13, 2022

WAPlanfinder is the app you are looking for. You can download it here: https://www.wahbexchange.org/mobile/

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On a Medical Power of Attorney, is it valid if only notarized without 2 witness signatures?

K Copeland | Aug 12, 2022
HCA Communications | Aug 13, 2022

You will need to check with your lawyer and your insurance plan.

Will Apple cover surgery for disk replacement of the lower lumbar spine?

Guy Nelson | Aug 12, 2022
Washington State Health Care Authority (Owner) | Aug 13, 2022

Hi Guy, you need to check with your insurance provider for what is covered under their plan. Contact your health plan: hca.wa.gov/health-care-services-supports/apple-health-medicaid-coverage/apple-health-managed-care#contact-your-apple-health-plan

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I am on apple health and I am visiting family in Reno. I need to see a doctor. Would it be covered by .y apple health?

milly green | Aug 12, 2022
HCA Communications | Aug 13, 2022

Washington Apple Health only covers limited emergency out of state care, if a provider is willing to contract with Apple Health. If you are enrolled in a Manage Care health plan, please contact them to verify if they cover any out of state medical services. The HCA Medical Customer Service Center can be reached at 1-800-562-3022 for any follow up questions.

How do you file a formal complaint about a Hospital

Yogamon Holdridge pol | Aug 12, 2022
Washington State Health Care Authority (Owner) | Aug 13, 2022

Hello, you can file a compliant about a provider or facility on the Department of Health's website: https://www.doh.wa.gov/LicensesPermitsandCertificates/FileComplaintAboutProviderorFacility

I have not received Form 1099-MISC for 2018 which I need to complete my income tax return. Last Friday I spoke to a person in your office. She promised to consult her supervisor and to call me back. I have not heard from her. Please help.

Hiro Kawasaki | Aug 12, 2022
Washington State Health Care Authority (Owner) | Aug 13, 2022

Hello, we do not have enough information from you to know which form you are referring to. 1099 tax forms are given to medical or social service providers. You may be referring to the 1095 A, B or C tax forms that are available for PEBB members and Apple Health clients for proof of health insurance in 2018. Please consult the contact us page: https://www.hca.wa.gov/contact-hca

How do I get an answer if I don't have Google maps?

jim david Smith | Aug 12, 2022
Michelle Peterson | Aug 13, 2022

ROFL

My husband has cll been trying to get him to go see cancer dr but cant afford it and hes on disability and we have gone to dshs but were told he makes $5.00 to much so now I sit here and already watched my daughter pass Now I get to watch him

Dawn Schmidt | Aug 12, 2022
Washington State Health Care Authority (Owner) | Aug 13, 2022

Please contact the Health Care Authority about your situation: https://www.hca.wa.gov/contact-hca

Will the WA state HCA be collecting/monitoring the new Family and Medical Leave funding?

Shirley Owens | Aug 12, 2022
Washington State Health Care Authority (Owner) | Aug 13, 2022

Hi Shirley -- No, the Employment Security Department collects the premiums for the new Family and Medical Leave, as they do with unemployment premiums. Premiums will begin being collected in 2019. In 2020 you can apply to take the paid leave. You can find more info on their website: https://esd.wa.gov/paid-family-medical-leave

My son passed away 12/3 am going through his papers, found certificate of coverage #12373-1 GAT Q his name Kevin R Kistler is this any thing that is good???

joanne schuky | Aug 12, 2022
Washington State Health Care Authority (Owner) | Aug 13, 2022

Please contact us here: https://www.hca.wa.gov/contact-hca

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I have a loved one who's an alcoholic and has apple care. He is in desperate need of a therapist but says no one is taking new patients around 98546. He says he want to get help. Are there any therapist that are taking Apple care patients?

Linda | Aug 12, 2022
Washington State Health Care Authority (Owner) | Aug 13, 2022

Hi Linda, he can find providers who accept Apple Health here: https://fortress.wa.gov/hca/p1findaprovider/ Looks like he's in Mason County. He can find substance use disorder (alcohol treatment) resources locally here also: http://www.co.mason.wa.us/health/community-family/community-health/resources.php

I am retiring from UW and have heath care through December 2018. I want to sign up for HCA medical plan - Uniform Medical. How do I get 2019 forms to complete and submit?

Farel McClure | Aug 12, 2022
Washington State Health Care Authority (Owner) | Aug 13, 2022

Hello, please visit our PEBB retirees page: https://www.hca.wa.gov/employee-retiree-benefits/retirees

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I'll be turning 65 soon and will have to start my Medicare programs. My spouse I have WA. Apple health now. My wife is younger than myself. How will this work for her when I move to medicare? What happens to the WA apple health that I am on now?

Judy Goforth | Aug 12, 2022
Washington State Health Care Authority (Owner) | Aug 13, 2022

Hi Judy, your wife will have to apply for her own Apple Health coverage if she isn't 65 yet to qualify for Medicare. You may be eligible to receive both Medicaid and Medicare. Please see this webpage for more info: https://www.hca.wa.gov/health-care-services-and-supports/apple-health-medicaid-coverage/aged-65-and-older-or-medicare

Do I have to resign up for Kaiser Permanente advantage Medicare. I already have it currently .

Julia Clark | Aug 12, 2022
Washington State Health Care Authority (Owner) | Aug 13, 2022

Hi, for questions regarding PEBB medical care, visit www.hca.wa.gov/PEBB

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How can I receive the application for Medicaid?

Jo Reading | Aug 12, 2022
Vicki Sprague | Aug 13, 2022

You can apply online at hca.wa.gov

Need to change address and keep getting hung up on by computer

Dawn Schmidt | Aug 12, 2022
AJ Reeder | Aug 13, 2022

You can call their customer service line on the website and they can change it for you:)

Who to talk to to change information for my kids and myself my wife had all info we are divorced and i have full custody. She will not give me info trying to get it changed into my name. I have all court doc.

Marc Metzger | Aug 13, 2022
Washington State Health Care Authority (Owner) | Aug 14, 2022

If this is regarding health insurance through Washington Apple Health (Medicaid) please contact HCA at 1-800-562-3022. If this is regarding benefits for cash, food, or child care assistance, please call DSHS at 1-877-501-2233.

I want to change my dental plan to a PPO plan, what do I need to do?

Phyllis Mckay | Aug 12, 2022
Vicki Sprague | Aug 13, 2022

Contact the Health Benefit Exchange

Where do I drop off an application for healthcare insurance for the disabled?

robbie barajas | Aug 13, 2022
Washington State Health Care Authority (Owner) | Aug 14, 2022

You may drop off an application at any DSHS Community Services Office. Find a local office here: https://www.dshs.wa.gov/esa/community-services-find-an-office .

Does Medicaid provide coverage for massage therapy

Lucas Doelman | Aug 12, 2022
Vicki Sprague | Aug 13, 2022

There is a Call Center that can answer questions.

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