CITOC | Houston IT Support & Managed IT Services

Yes, we do. CITOC will assign a virtual CIO to you. Your CIO is a businessperson first and a technologist second. His role is to help you solve business problems with the technology you have or that he may recommend. His job is to listen and learn about your business and to work with you on how to maximize your IT. dollar.

When we onboard new clients the first event that takes place is a thorough assessment of everything IT at your location. From that assessment your assigned Technical Alignment Manager and virtual CIO will talk to you about how to improve your existing environment. It is their job to ensure that your systems are set up to industry standards and best practices. Included in that process is “optimization”. We can help you make the decisions from a technical and business perspective about what you need to keep and consolidate versus what you can get rid of.

Yes, we do. CITOC is set up not only to resolve your ongoing computer problems but to also align your technology with your business. Our virtual CIO will meet with you quarterly or more often to provide you a technical roadmap and an active I.T. budget. Our Technical Alignment Managers ensure that your environment is maintained according to industry standards and best practices. These two full time positions are there to not only help you tactically with your technology but also to assist you strategically over the long term.

We have a suite of tools to help there. We're proud to say that clients using the full security stack have never been hacked, extorted, ransomware, malware or viruses. You'll also be safe with them. Thank you so much for the great questions.

Great question. Thanks for asking. Over our 27 years of business, we've developed over 300 best practices that benefit you with 19 min resolution times. That is our current average and the industry best is 15 mins. We are constantly improving services until we get to that 15 min mark - only 4 mins more to go! Our services include constant monitoring and management by our suite of tools, 24x7 help desk, regularly scheduled on-site visits to your office and, the best part, a virtual CIO that meets with to maintain quality control. Was this helpful?