Our current provider gives us terrible service, what do you do that would ensure us that you would be any better?

Great question. Thanks for asking. Over our 27 years of business, we've developed over 300 best practices that benefit you with 19 min resolution times. That is our current average and the industry best is 15 mins. We are constantly improving services until we get to that 15 min mark - only 4 mins more to go! Our services include constant monitoring and management by our suite of tools, 24x7 help desk, regularly scheduled on-site visits to your office and, the best part, a virtual CIO that meets with to maintain quality control. Was this helpful?

We measure and hold our engineering team accountable for response times to your problem ticket, and the resolution time to fix your problem. Every ticket is measured and reviewed for these stats every week. As a result of these audits, our response and resolution times are the best in the industry.