Chili's Grill & Bar

Christy Blake

Restaurant was half empty at lunch time yet there was a line waiting outside the door to be seated. We waited about 15 minutes for a table on a Thursday afternoon. Then waited 20 more minutes after being seated to place our order. The bartender was trying to serve the entire left side of the restaurant. He actually did a pretty good job. He was friendly and professional even though he was clearly overwhelmed. Our food was hot and tasty and prepared exactly right. It did take a while to be given the opportunity to pay our bill and grabbing a quick lunch ended up being a 2 hour ordeal. Kudos to the bartender as he did the best he could with what he had!

Drksidegen

I only gave it 3 stars because 3 different things we ordered, they were out of and the waitresses weren't informed about it. We did order drinks, the Top Shelf Long Island ice teas were not good at all. So sour we couldn't finish them. The service was great though, the food we did order was very good. I'll give them another chance in the future. I understand the world we live in now, there's shortages on everything. So they definitely deserve a second chance.

Elmer Purkey

I tried to stop here for lunch yesterday. The bartender was very rude and hateful with me while taking my order. She acted like it was a real bother to have to be there is not the kind of person who should be dealing with the public. I was afraid she might spit in my food or worse. When I tried to complain to the manager about her behaviour this bad bartender physically blocked me from trying to speak to approach the manager. I then asked the hostess if I could speak to the manager. When the hostess went to get the manager for me I saw this bad bartender intercept and speak to her. The hostess then came back to inform me that the manager did not have time to talk with me right now. So I decided to just leave and eat somewhere else. I have dined at many other Chili's restaurants over the years and always enjoyed the and atmosphere. However, I will never stop at this one in Cleveland, TN again. Dear Chili's Upper Management, I realize it is hard to find good help right now, but that is no excuse to have mean people who appear to hate their job like this waiting on your customers and representing your brand.

Cindy Crabtree

We had my daughter's birthday dinner here. We had a large group. I arrived at 6pm to reserve a table. We only had to wait about 30 minutes for a table. It was the Friday before Valentine's Day. The waitress We had was awesome! We got our drinks while she took our appetizer orders. Then she came and took our orders. All of the adults got the 2 for $25 menu. 2 kids meals came out. Then 2 appetizers came out. We waited and waited and waited on our food. Finally we had to speak to a manager. It WAS NOT our waitress' fault at all. It was the cooks and people working the back that were at fault. Finally all of our food came out around 8:30-9. And I got my appetizer with my meal. We were all so frustrated and tired by that time we just boxed our food up to go. Our meals came with dessert but the manager did give all of the kids a dessert and brought our dessert as well. And she did discount our tickets. So I paid $23 for a $25 meal, so it wasn't much of a discount. But that wasn't the manager's fault either. We were there from 6pm until around 9:30 and got our food 15 minutes before we left. The manager and the waitress did a great job. But whomever is over the manager wouldn't allow her to comp. our food. Needless to say it will probably be a while before we return. Waiting 3 1/2 hours is too long when we were seated 30 minutes after arriving.