Chili's Grill & Bar

Larry Bond

Recovering from the effects of COVID lunch at Chili's is a good place to eat. They seem to have adequate staff. However, dinner doesn't share any of those qualities. Significant under staffing continues to hurt service, quality, and atmosphere.

Rach R

Used to be one of my favorite places to eat, but after my most recent experience I will not be back. Was picking up food curbside for my moms birthday. She forgot to put my white spinach queso in the original order so she called the store and they said they could add it, I would just need to pay for the queso separately when I got there. No problem, got there and gave the guy who came out my debit card to pay for the queso. He comes back several minutes later with my card and the food. I double check the food, no queso. I go in up to the to-go counter and inform them that I did not receive the white spinach queso I just paid for. The same guy doing to-go looked at me suspiciously, obviously not believing me and asked to come look at the order himself. Fine, no problem. He came out to my car and looked in the bags (he kept asking if I “just didn’t see it”) then picked up a cup of soup asking me if that wasn’t my queso… I said no that’s not it, it’s white spinach queso (the soup was a reddish color by the way) After he rifled through the bags for quite some time (which really irritated me, I understand people aren’t always honest about these things but it was obvious at this point I genuinely had not received what I paid for ) he finally was satisfied that I did not have the queso, gave a half-hearted apology and went back inside to get the queso (and chips, I would also like to add that I did not receive any chips which are always supposed to come with any salsa/queso/dip from there) He finally brings it out in a bag after several more minutes & I went home. I should have checked it more thoroughly; however, I had said specifically many times what it was I had ordered. I get home and see they had given me the skillet queso with beef instead of the white spinach queso I ordered. I wouldn’t have been so bothered if the white spinach queso wasn’t more expensive than the skillet queso, and the skillet queso has beef in it which I do not eat. Called to get a refund and the manager kept trying to persuade me to accept a coupon for a free queso the next time I come in instead. I had to adamantly refuse this a few times because I informed them that I will not be coming back to this location. I did receive my refund ultimately but it was a very annoying process and I am very disappointed in both the service and quality of this location.

Chase Phillips

Corrie, Kacie, and Andres the manager were awesome. We will always choose this location over all other locations including Cleveland. The above three went above and beyond without question or hesitation. This is our favorite location.

Randal Tarver

Fantastic experience! Service was awesome and the food was great will return!