United Airlines

jane chin

I helped my husband order a ticket of Flight from Philadelphia to Lincoln Sep 10, 2022. At Sep 10, 2022, when my husband entered Philadelphia Intl Airport with a small baggage with two small wheels, The check-in Staff told him that all baggage with wheels is not allowed to carry-on, and forced him to check his baggage in with extra cost of $35.00. Based on Baggage information and fee from UNITED website, his baggage belongs to carry-on baggage, not belongs to check-in baggage. The check-in Staff mislead and force him to check-in the baggage with his cost of $35.00. Recently the Biden Administration has new rules. The new rules would apply to extra charges such as baggage fees, change fees, and cancellation fees. Under the new proposed rule, customers searching online would see the fees the first time an airfare is displayed and potential fees for extras such as flight changes and baggage would also need to be shown immediately. The new rule would apply to flights inside the US and those that take off or land in the US. According the government's new rule, I believe the the United Airline (the UA) should refund us the $35 extra baggage charge. Please pay more attention for the extra charge as you travel, and you should know the government new rules for the airline tickets.

Nicholas Boccio

Small, but the staff are very attentive and it's kind of nice to have to squeeze in around the tables for laptops. Everyone has been friendly at this club the last 4x I've been here in the last month or so.

Jay Parker

Club a bit small. But the service makes up for it. Worst part is the little bugs/insects flying all around the food. I would suggest a exterminator or something. At least keep the food covered.

Joseph Mickelson

Service was okay but food and drink options were good for a quick stop