UPS Customer Center

Category: Shipping and mailing service in Longview, Texas

Address: 1709 E Whaley St, Longview, TX 75601, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 4:30–6:30PM

Tuesday: 4:30–6:30PM

Wednesday: 4:30–6:30PM

Thursday: 4:30–6:30PM

Friday: 4:30–6:30PM

Saturday: Closed

Reviews

Daniel Salahi

Oct 31, 2022

Remember they don't deliver your package if you live on farm to market roads. Even if you give gate codes and delivery instructions, they will just put the "sorry we missed you" on your gate and leave. I paid 5 dollars online to go pick up my package "same day hold for pickup" and not only was it not ready same day, i had to wait the whole weekend and go there next week. AND WHEN I WENT THERE IT SAID LOCATION IS PERMANENTLY CLOSED.

ToolSober Guyy69

Oct 25, 2022

Apparently they don't know how to deliver packages to the right doors and then stuff gets stolen and either it's the UPS guy or the person they delivered it to the wrong address. So you're sorry for the inconvenience , then so it would only be fair for that delivery driver to lose his route And tell them for me sorry for the inconvenience of income.

Saint Vick

Aug 26, 2022

We have to get to the bottom of this. Before my latest shipment. My packages would go to Shreveport and arrive a day late. After informing them that Longview is actually 30 minutes closer. My packages haven't arrived on time to my local post office. After calling the help center. I was informed that they'll try to deliver it between 3pm-6pm. Basically closing time. The package leaves the center at 9am. Make this, make sense.

Peggy Moyer

Aug 13, 2022

Got me where I needed to be

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Questions & Answers

Having trouble getting my package. Worked last week graveyards..530 pm til 6am, missed delivery truck twice waited til 4..this week work days, 530am to 6pm..how can I get my package?

BRANDY WOOD | Nov 6, 2019
Thomas knighton | Nov 6, 2019

Designate another address for it to go to...check to see if you need to sign for it

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When i ship my package may it be picked up at the UPS instead of dropped of at home

Sharon Jaye | Nov 6, 2018
Sharon Coleman | Nov 6, 2018

Yes ma'am

driver is not even attempting to delivery our packages, if fedex can deliver it then there is no reason ups cant. employs admit some of the drivers are too lazy to deliver the package so they will say they cant find the address

Nicole Matchett | Nov 5, 2021
UPS Customer Center | Nov 5, 2021

We apologize your experience did not meet your expectations. Your feedback will help us improve your future experience. If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS. -Ricardo

Does UPS deliver on Saturday?

Janel Hewitt | Nov 5, 2021
UPS Customer Center | Nov 5, 2021

Hi there, this would depend on the service selected by the shipper. If you need assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp.

I called up there about 5 different time during the open hours to see if my package is there because I never received it but nobody will answer, and it says y’all will only hold the package for a couple of days but I didn’t know it had to be signed

Courtney Harris | Nov 5, 2021
UPS Customer Center | Nov 5, 2021

If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp.

UPS delivering packages to empty house 1/4 mile away. How do I get this corrected.

FRANCIS ARETZ | Nov 5, 2020
Rob Duncan | Nov 5, 2020

I tried to stop this from happening. Apparently they are to deliver it to the address on the package and somebody directly involved has to stop it. Third parties are unable to help

I have packages coming from Fingerhut. I have called and called United Parcel Service on Lpngview, Texas who claim they have my packages from Fongerhut. Girl says she canot

Jerrie L Roy | Nov 6, 2019
Jerrie L Roy | Nov 6, 2019

I gave her tracking numbers for packages. She said she could not understand numbers. You need to find someone who can understand. Told her three times. You must have robot working.

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Where do you call to make a complaint about a driver

Kelly Stanley | Nov 6, 2018
Kelly Stanley | Nov 6, 2018

Was able to get on live chat because customer service number constantly busy and nobody anwers all day long. Its rediculous

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My shipping address is 8779 Texas hwy 11, Hughes springs, Texas 75656. Please ask the drivers to leave the packages by the front door or in the garage that is open instead of leaving it by the front gate that is about 68 feet from the house .

Bonnie Magill | Nov 6, 2018
Andy Pruett | Nov 6, 2018

You might want to call the Longview center I don't know the number I work in Mesquite TX

Can I pick up a package on a saturday? It's something I needed and there was bad weather but my tracking number said it's in Longview ups

Christian A | Nov 6, 2018
James “Bubba” Marrable | Nov 6, 2018

Only if you get the shipper to send a notification in writing saying that they want this shipment to stay at the Longview Depot

I need to check on the tracking number on a package delivery

Pat Blackwell | Nov 6, 2018
Andy Pruett | Nov 6, 2018

Call 1800 pickups

UPS says they cannot ship to my address at 4160 FM 1650, Gilmer, TX They have shipped here before. Do you know what the problem is? Charles Tefteller

Charles Tefteller | Nov 6, 2017
Kishia D. | Nov 6, 2017

I've had a similar issue, you might have to speak with customer service or pick it up from the UPS STORE.

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