Address: 790 I-35E, Lancaster, TX 75146, USA
Phone: +19722749191
Sunday: Open 24 hours
Monday: 6AM–12AM
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
She Ray
I ordered online for curbside pickup at 11:00. The email said call the restaurant when you arrive, but the sign in the parking lot said text. I did. Waited 15 minutes, then called and got put on hold. No one answered and i got transferred to a voicemail. I had to go into the restaurant. It took another 15 minutes to get my food. I called again to complain, but no one answered. I left a message. No one called back.
T Woody
We often stop at IHOP on road trips as they are generally quick quality food. We were disappointed over memorial day weekend at this location. Late afternoon with only 3 tables seated, one waitress working the dining area. Order was taken and drinks brought out quickly, but the food order took 45 min to arrive. My wife's chicken was raw in the middle, and we asked to just heat it up to finish cooking the meat. They did provide a fresh serving, but still was raw in the middle. Unfortunately we had already spent an hour at tho point and had to get back on the road. The manager was courteous enough to not charge for the drinks as we had to depart.
Bethany Spencer
First - was quoted 20 minutes. Waited an hour to be seated. Had to give drink order twice. Had to pull teeth and ask multiple times for refills - and then only got half at a time. Food finally came out, and we had to ask for utensils multiple times. Sat there for ten minutes looking at our food before we could actually eat. The only time the waitress was attentive was when it came time to pay. She STOOD THERE AND WAITED for us to produce a card and then AGAIN while we signed the receipt. She was rude the whole time. I understand places are short staffed, and having been a server in the past I typically have a lot of patience and tip well. But this was undoubtedly the worst dining experience I've ever had. We won't be back. Managers TRAIN YOUR WAIT STAFF.
Briana Wright
Firstly it was full and they staff was limited, then the waiter acted as if we were asking too much of her because the food was just not good.. I understand that in these times people don't want to work but atleast if you are give great customer service and we as the customer will definitely be generous in our tipping! Still paying for the food left it on the table..
Thanks! Your review is awaiting moderation.
It doesn't matter which day you go here. My last 3 visits to this location were very similar. I live in the area. I will never patronize this location again. There is one a few exits north on 35 in "The Notorious Oak Cliff" area of Dallas, with killer service. This location has more 1 star reviews than they have 5 star reviews. The scale doesn't lie.
The waitting time for the order to be ready is too long
This has been an increasing issue with this location and has been going down hill fast for awhile now...service is bad, food is not that good, management needs more customer service training.
Which one did you go to.
Restaurants are sometimes very short handed around pre holiday weekends. Try raising your hand and flagging someone down. Speaking with the manager may get you a discount too BUT you should be nice about the situation. Bon appetit!
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.