CottageCare Seattle & Kent

Category: House cleaning service

Address: 611 E Titus St, Kent, WA 98030, USA

Phone: +12538330112

Opening hours

Sunday: Closed

Monday: 5AM–5PM

Tuesday: 5AM–5PM

Wednesday: 5AM–5PM

Thursday: 5AM–5PM

Friday: 5AM–5PM

Saturday: 7AM–2PM

Reviews

Shawn Cahill

Mar 16, 2022

Cierra (hopefully I spelled that correctly) in customer service was bright, cheerful, prompt, and helpful! I've only had a phone call as of yet but if this is how customer service is done I can only imagine how incredible their cleaning services are!

Sarah Baxter

Feb 16, 2018

I have hired multiple home cleaning services, and CottageCare has the most friendly, reliable, and affordable service of all. On the one occasion over the past 3 years that the service was not exemplary, the manager has responded to my call within an hour and arranged a repeat cleaning. Love these guys.

Leanne G

Oct 20, 2016

We started using Cottage Care in 2008 until we moved to eastern WA in 2012. They were amazing back then. We recently moved back to western WA, so we called them up and they are cleaning our house again. Vanessa does such a thorough job and we are truly grateful! Her attention to detail is unsurpassed and we look forward to coming home to a clean house. Cottage Care is very reliable and they always add a personal touch when cleaning. Thank you!

Gwendolyn Kestrel

Oct 14, 2016

I've used Cottage Care for several years. It's incredibly nice to have a caring and consistent staff the whole time! (I used other cleaning services in the past and they had high turnover rates, no one seemed to know us or the house.) Cottage Care is a caring, responsible company and a pleasure to interact with. I've always had Sean as my account Manager. Lori calls with reminders and handles all the scheduling. Nicest of all is Rosa, who is the cleaner who has been taking care of my home. She's been the primary house cleaner for us for years now. She knows our place very well and how we'd like to prioritize things. She really does an excellent job. We have three cats, including one who is very opinionated. When we've had other service folks tend to the house, the cats often are agitated and unhappy. When Rosa comes to clean, the cats remain mellow and calm (even with all the vacuuming!). I strongly recommend this company and Rosa in particular.

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Questions & Answers

Do you check your products? If I have an allergy?

CottageCare Seattle & Kent (Owner) | Aug 12, 2022
CottageCare Seattle & Kent (Owner) | Aug 13, 2022

All of our cleaning products are non-toxic and eco-friendly. We can certainly do our best to accommodate specific health conditions if you alert us before your cleaning.

What is your breakage and loss policy?

CottageCare Seattle & Kent (Owner) | Aug 12, 2022
CottageCare Seattle & Kent (Owner) | Aug 13, 2022

We believe in 100% transparency. If we accidentally break or damage something, we will let you know immediately, and do whatever we can to make it right.

If I am not satisfied with my cleaning, is it easy to get a refund?

CottageCare Seattle & Kent (Owner) | Aug 12, 2022
CottageCare Seattle & Kent (Owner) | Aug 13, 2022

We want you to be happy with every cleaning so we offer to come out and touch up the cleaning, offer a discount off the services or a free cleaning to make it right.

If I want cleanings on a regular basis, is there a discount?

CottageCare Seattle & Kent (Owner) | Aug 12, 2022
CottageCare Seattle & Kent (Owner) | Aug 13, 2022

Yes! The more frequent the cleaning the more significant the discount.

How do you calculate your cleaning costs?

CottageCare Seattle & Kent (Owner) | Aug 12, 2022
CottageCare Seattle & Kent (Owner) | Aug 13, 2022

We have a sophisticated proprietary pricing system that calculates prices based on rooms to be cleaned and the size of the home.

Do you charge per hour?

CottageCare Seattle & Kent (Owner) | Aug 12, 2022
CottageCare Seattle & Kent (Owner) | Aug 13, 2022

We prefer to give you a set price for a completed job that we can quote you right over the phone. We can give you an hourly cost if you have very specific cleaning projects but we have a 4-hour minimum on those services.

Do you provide green cleaning products?

CottageCare Seattle & Kent (Owner) | Aug 12, 2022
CottageCare Seattle & Kent (Owner) | Aug 13, 2022

All of our most commonly used products are eco-friendly and have been since day one here at CottageCare. Oven cleaner is the only product we use that we have not found an eco-friendly alternative for.

Do you use EPA-registered disinfectants?

CottageCare Seattle & Kent (Owner) | Aug 12, 2022
CottageCare Seattle & Kent (Owner) | Aug 13, 2022

Yes, we use Ecolab products which are widely used in the restaurant and medical industry.

Are you careful about keeping your garbage and recycling separate?

CottageCare Seattle & Kent (Owner) | Aug 12, 2022
CottageCare Seattle & Kent (Owner) | Aug 13, 2022

We take out trash in the home and place it in your trash bin. We will not take out recycling.

Can I schedule a last-minute same-day cleaning?

CottageCare Seattle & Kent (Owner) | Aug 12, 2022
CottageCare Seattle & Kent (Owner) | Aug 13, 2022

We can sure try! We often have gaps in our schedule and will do our best to accommodate your last-minute scheduling needs.

Is it ok if I have pets in my home while the cleaning service is happening?

CottageCare Seattle & Kent (Owner) | Aug 12, 2022
CottageCare Seattle & Kent (Owner) | Aug 13, 2022

Absolutely, we love pets! We just ask if your pet is aggressive in any way that you consider putting them in a crate or a separate room.

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