Houston Police Credit Union

Category: Federal credit union

Address: 1600 Memorial Dr, Houston, TX 77007, USA

Phone: +17139860200

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: Closed

Saturday: 9AM–1PM

Reviews

NameThisGame

Sep 30, 2022

I've been with HPDFCU since 2006, and it has been an incredible journey that I will continue to take. I wanted to refinance my car, and it took approximately 30 minutes to get approved, sign forms, and close the deal. My car note is now 400 dollars cheaper per month, and I have a much lower interest rate. These guys are the best all the way around!

Pedro Velasquez

Apr 11, 2022

Well, I used the drive thru and was amazed by the awesome customer service on (04/11/22 12:07 pm) It was pretty fast for me. I usually like to walk into the credit union. The teller was awesome. There was no name on receipt to compliment her. I’ve been here at the credit union for over 30 years, and still have no regrets. I actually drive 4 hours every 4-5 months to do business at the credit union. It’s worth the drive. Thank You guys for making us feel special.

Celeste Nicol

Jan 26, 2022

If I could leave 0 stars I would. The amount of times that I have called to ask a simple question and received a completely irrelevant or incorrect answer is ridiculous. I called three different times to ask the same question and received several different answers to the point that I just came into the branch and asked in person. They make mistakes and don’t take accountability. The have an attitude on the phone when you ask questions. I left my drivers license while depositing a check one day and was not Informed or contacted until 6 months later. Every-time I need something resolved or have a concern, I can’t even count on my credit Union. All they cause is stress and confusion. To be honest I wanted to keep this off of their reviews and I emailed the supervisor committee a few times already over the past few weeks and have yet to hear from them. However I see here that I’m not the only one with this problem. All I wanted was for my concerns to be acknowledged but I’m a fool for expecting anything but the bare minimum from HPCU. Save urself the trouble and do ur banking elsewhere :)

Sadie Tribble

Dec 28, 2021

I LOVE the Houston Police Credit Union and they definitely love their first responders and families. I handle all of my banking needs here and would highly recommend to any officer or city employee. Can't beat a "real" Credit Union with sooooo many Great Perks!!!

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Questions & Answers

Is Zelle available to us through our HPFCU?

John Savage | Nov 4, 2020
Houston Police Credit Union | Nov 4, 2020

Hi John and Kimberly. Zelle is currently available using the Zelle app for HPCU members with a debit card. However as Michael and Lynette stated, there are limitations since we're currently not a Zelle partner. Please contact us at 713.986.0200 for assistance.

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What is my new address?

Billie Carpenter | Nov 5, 2019
Billie Carpenter | Nov 5, 2019

What is my new address?

None of their phone numbers work, anybody know if they switched numbers?

Daniel Pierce | Nov 4, 2021
Denise Rylander | Nov 4, 2021

I had the same problem the best way is to go on line. Hpcu.com. If you already have an account otherwise you may have to go into the building

Is Bank Inside Open Or Closed Due to Covid?

Feliciano Cardenas | Nov 4, 2021
Robyn Cunningham | Nov 4, 2021

the Memorial branch is open inside... I went there yesterday

I know covid-19 is still going around But I would like to know is the bank inside open?

Feliciano Cardenas | Nov 4, 2021
Houston Police Credit Union | Nov 4, 2021

Hello Feliciano. Yes, our lobbies are open for teller transactions.

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When are the shred days at the credit union each month?

John Henderson | Nov 4, 2020
Houston Police Credit Union | Nov 4, 2020

Hi John. Currently, shred days are canceled. Once our Memorial branch returns to normal business operations in the lobby, we'll resume our shred day schedule. For updates, check our calendar of events at https://www.hpcu.coop/Member-Information.aspx.

If an employer needs to verify employment what number, and who can they speak with to confirm employment?

Sarita Montiel | Nov 4, 2020
Houston Police Credit Union | Nov 4, 2020

Hi Sarita, Are you employed by HPD? If so, you can visit https://www.houstontx.gov/police/phone.htm for a department phone directory.

My question is I have a loan with you all I need to make a payment can I do it through zelle and will it make it on time I bank with chase.. when I had wellsfargo I made a payment through them to the credit union it got there late....

Melissa Jimenez | Nov 4, 2020
Shawn R | Nov 4, 2020

I don't think the HPCU is that advanced. But you can set up intuition payments. That way you pay them directly from your other bank and it will be on time.

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I got a check from that credit union , Can I go there and cash it with my id?

Ernesto Hernández Ruiz | Nov 4, 2020
Keith Hudson | Nov 4, 2020

Yes

Can you make a deposit at any ATM

Laura I Herrera | Nov 5, 2019
Johnathon Webb | Nov 5, 2019

Think so.

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How do I noftiy I am going out of country

Carol Vaughn | Nov 5, 2019
Missy Arvizu | Nov 5, 2019

Call the # on back of your debt card

Can I call to check my balance

Feliciano Cardenas | Nov 5, 2019
ratagris21 | Nov 5, 2019

Yes you can either via the informer by phone or during business hours via their call center.

When ordering checks how long till they arrive at residence?

Gail Peterson | Nov 5, 2018
Houston Police Credit Union | Nov 5, 2018

Yes, 7 to 10 business days is the standard turnaround time for delivery of checks.

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How can I join

First Jack | Nov 5, 2018
LeDetri Jenkins | Nov 5, 2018

Clarence, as stated by Wyatt and Harold, membership is available to Houston Police officers, civilian employees—both active and retired—and their families. To become a member of Houston Police Credit Union, visit any of our branches or give us a call!

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