Dr. Wen Liang, MD

Lisa Campbell

I’ve been looking for a primary care physician for along time , and I think I found the perfect Dr , he was very friendly, and knowledgeable ! He ordered all my test without me even asking , I would highly recommend Dr. Liang .

Anthony S (Kajic)

The staff was friendly and professional.

Desert Surfer

Dr. Liang is very thorough, patient, knowledgeable and professional. We are very happy to have him as our family doctor.

Gracie

This review is not about Dr.Liang, it’s about their billing.We moved from TN to Vegas and wanted a wellness checkup when we received the insurance from the new job. We found this practice at our insurance website as a practice covering wellness checkup 100% by our plan. Dr. Liang was not available for a wellness checkup, so we saw Dr.Yu, who is PA instead. He asked us questions about our health, eating habits and lifestyle and ordered a blood test for us and asked to come back in 2 weeks for a follow-up and we did. Since we thought we were covered and paid co-pay during the visit, we found very surprised when we received the out-of- pocket bill of $500 (after insurance, blood test lab fee excluded) for both my husband and me for just a wellness checkup. The doctor’s office said since we were new to their practice, we are not eligible for a wellness checkup coverage, and that is due to our insurance policy.We were confused about how anyone relocating to a different state could get a wellness checkup without being a new patient, so we called our insurance company. They said it is up to the doctor’s office how they bill the claim; they can resend it as a wellness checkup. We called the doctor’s office back and requested to resend the bill with a different code per insurance company, and now they said that the medical biller could not correct our bill because it has been over 90 days since our visit. Our visit was 12/2/19, and we received the bill on 4/20/20 (invoice date 04/08/20), so they sent us the bill after 90days period so that we cannot request to correct it? We called back our insurance company and explained what the doctor’s office said. The insurance company said the office still can re-bill it and they will review it. The insurance company even advised if the doctor’s office cannot make the first visit as a wellness checkup, then they can change the second follow- up visit as a wellness checkup for billing. We informed the doctor’s office again about what the insurance company told us and the office manager said they would resend the bill to the insurance company. That was 4/20/20. Since then, we have not heard anything from them nor received any new bill, so we called the office on 07/01/20 to check the status. The receptionist said she would check with the billing department and get back to us. The receptionist called back and said they checked with Dr. Yu, and he does not see our follow-up appointment as a wellness checkup because it was a follow-up only; therefore, there is nothing they can do. (It was a follow-up of wellness checkup appointment that your practice does not acknowledge billing-wise. We were not sick; we clearly booked our appointment for a wellness checkup, and we were TOLD to come back in 2 weeks for follow-up.) So, they cannot bill our first visit as a wellness checkup because we were new to them, and the follow-up visit of that appointment can’t be a wellness checkup because it was followed-up only? This is very upsetting and frustrating. The thing that makes us more upset is that they did not take any action since our back-and-forth conversation on 04/20/20. They did not resend anything to our insurance company as promised even though our insurance company entered the note for us and told us they would review it. We received the bill amid Covid-19 layoff, the insurance company was willing to review it for us, but the doctor’s office had no intention of doing anything for us from the beginning. If they resent the claim to the insurance company but gets declined, then we would not have been this upset. They do not care about the patients and are not willing to help. We’ve never had any bad experience with any doctor’s office before, and this is my first time leaving any bad review on google or the internet. I hope my experience helps anyone who is considering going there for the same reason.