Oak Orchard Health

Jason Haag

The negative post you read are true. First is the issue of the never ending time on hold. You won't reach anyone. You will continue on hold in thier recorded loop until you finally hang up. This is a continuous problem. 34 minutes is unacceptable. When you leave a voice message, it's stated your call will be returned within 24hrs. That was 6 weeks ago. Then there is the exessive wait times once you get in the office.. I find this place unprofessional and full of excuses. These problems are not new, reading past reviews, this has been a longterm problem. I loathe dealing with this facility and wish we could find a better healthcare organization. 0 stars is my rating.

Anna Standish

Love the providers however 53 minutes on hold before talking to anyone?? Arrived on time for a 3:20 appointment and waited in my car till 3:53 before being called inside after I waited on hold to let them know I had been waiting. I seriously don't know how they keep patients that can't even get thru on the phone..

bell-lieve

I'm currently on hold with the the Brockport location going on 32 minutes. And this isn't the first time. If I'm lucky, it's usually only 15 minutes. More often than not it's well over half an hour and at this point I usually hang up.

Karen Wallace

Waited on hold for 45 minutes, no one ever answered. Tried 3 different extensions. Website showed OPEN, but NOBODY HOME! ☹️