Mastel Ford-Lincoln

Kriss Edwards

Always great service.Very friendly staff. The very best customer service!

Sean Coulter

Very personalized service, knew me and the car. Answered my questions before I asked them. Best maintenance department of any dealership I've brought a car to

Lance Ess

Great service team

Denise F

At this moment, I will never purchase another Ford Vehicle. My Vehicle has been at Mastel for over 1 month & still not fixed or loaner vehicle set up for me.. The incident, my vehicle broke down was towed to Mastel to be fixed. A little info, (because in the end it is important) my vehicle was bought brand new in another state because that is where I found the vehicle that I wanted. It is still covered under the regular 3 yr 36000 warranty & I also purchased the extended warranty. So, as of today Mastel Ford has had my vehicle for OVER 1 MONTH Waiting for A part. They will not provide a loaner vehicle, even though I have the coverage under my warranty. I was basically told because I didn't purchase my vehicle from this dealership, they do not have to honor the loaner vehicle. Then I find out, they could FIX my vehicle NOW & when the other part that is cosmetic comes in, then put that on on. But they said they will not cover the second time it would be brought in to have that part put on.. This is the fourth ford vehicle I have purchased brand new & this is the treatment you get. Being told you don't get the same warranty coverage since you didn't purchase the vehicle from them.. So do they really think treating me this way and word of mouth, that people will want to purchase a new vehicle from their lot? No