Bussanmas Heating & Cooling

Matt Mendenhall

Garbage. A/C stopped working on a Friday. 3rd party answering service told me they wouldn’t do anything until it was 80 degrees. Called at least 5 times after it hit 80 degrees and was told a service tech would contact me. No calls. I live in a brand new house built by a cheap builder. I’m sure they use this company because they’re cheap.

GregMic

After a 5 minute visit, I was told I need to pay $100 for the visit even though I am under warranty (have had my AC units for 9 months) and just purchased my AC units less than a year ago. I called Bussanmas for their knowledge and help, but if their help doesn't require a part replacement I am charged for the visit. I am not pleased with this level of service and do not feel like a valued customer.

nicki G

Please check reviews before using this company. Some positive, some negative. The kicker is this company doesn't comment on any review. I scrolled for awhile...nothing....like they don't care? I live with my s/o and he has been using the company for years. According to him, they've been good. We just used this company this past week and in my opinion (and now his), they are not good, great, decent, or even okay. Air conditioner leaks freon. We know it, they just filled it a few pounds last year. I called them in the morning requesting service. Someone called me back mid-morning and said they would have someone out in the afternoon) which they did (around 4:30). Kicker and why I will not go back to them to install our NEW A/C unit that we obviously need. - was charged for an "after hours" fee - they filled the freon, but never, EVER said how much freon is. Our BILL - OVER $1,600!!! How could they not tell us the cost before they filling the freon up? What kind of service is that? Plus the "after hours" fee? The other kicker...NOT ONCE have they ever done a leak check on the system. Never. Nothing was transparent, nothing was communicated, the service man filled the A/C, went to his van, wrote up the bill and that was it. So, yes, this place is okay for your normal misc "stuff", but if you have an issue that may cost a decent amount of money, I would beware. They will not communicate to you the cost of the service before they complete it, they will just do it and give you a nice big bill.

Beth Middleton

Bussanmas has always been very honest and fair with their pricing and work. When another company told us we would have to replace our entire fireplace, they fixed it in 20min for the service call fee. When another company charged a couple of hundred dollars to tell us what was wrong and recommended another several hundred dollar "fix", they came out and showed us how to use the garden hose to clean the AC, again 20min and the call fee. When our furnace went out, we didn't bother calling anyone else!