Vic Canever Chevrolet, INC.

CCL

My service appointment was scheduled for 10/4/22. I called them on 10/3 and let them know I was having the car towed there that day so it would be there for my appointment. A week goes by and I don't hear anything. I called and someone named Tyler said they couldn't find my vehicle and said he didn't see my appointment in the system even though the system sent me an email confirmation of my appointment. This went on for a week and them constantly saying I'll call you back. I called the tow driver and he sent me an actual photo of the car in their lot and told me it was parked on the west side of the building. I called and spoke to manager Chris who told me he would call me back. Finally I received a call back from Tyler saying they found the car. A week goes by and nothing. I call and Tyler says they can't find the keys. I called the tow driver who said they were under the seat. I let TY know and a few days go by and Tyler says he can't find the keys. My fiance called and spoke to a girl I think named Cassandra. We received a call back saying they found the keys. We then don't hear anything for several days so my fiance called back and spoke to the mechanic who was really nice and let us know what was going on with the car and said he was working on the car. He's the only person who gave us a straight answer to anything. So my daughter ended up being without a car for a month. I have never dealt with anything like this before at a dealership. The communication was terrible. The customer service was terrible. I never leave bad reviews but this ordeal was deserving of a bad review so hopefully it doesn't happen to another person.

Monica Bradford

From the phone call to Michelle Friday morning to leaving Friday evening with a new car of my choice with help from Porsha and others. Everyone was was so friendly and helpful. It was actually the first time I’ve experienced that in a dealership. A real “Team Effort” was put into play that day. Everyone seemed focused on the end goal. When I arrived and Porsha was not immediately available another employee jumped right in to get a plate, make a copy of my license for the test drive and another retrieved the keys. I was in the car going for a spin within minutes.

Shannon Terry

Great place Dale Rife is a awesome

Casey Bass

Bought a 2021 Chevy Blazer with extended warranty. Drove the car 3 days and brakes began making loud screeching noise. Parking brake also fails to disengage randomly upon starting. Took the vehicle in for service only to be told it would be over $400 to repair. Terrible experience. Should be called Vic Ca-NEVER AGAIN. Definitely feel hoodwinked. DO NOT BUY A VEHICLE FROM THIS PLACE!