Courtyard by Marriott Montvale

SuperBlueRock

The stay was Excellent! Clean room. Housekeepers we’re very nice, middle age women at the front desk was the best. I forgot her name but she helped me out with so much. HOWEVER, Eric at the front desk was a different story. I needed help with something and he rushed me, didn’t feel sympathy, didn’t make eye contact, he basically made me feel as if I was bothering him. Mind you this is the first time I met the guy. No politeness, no personality in his tone, just very robotic and kinda rude, although he didn’t say anything rude. It was more the attitude and ton of voice of annoyance that he was giving me.

William Mueller

Have stayed there many times and this is the first after 5 yrs that I've had a negative experience. After standing at the front desk for quite a few minutes while 2 employees were casually talking I had to ask if I could check in. The look on the woman's face appeared that I was bothering her. Then she wasn't sure if my room would be ready. I checked in at 6pm when check in time is 3pm. My room was at a side entrance where the door was broken so you heard the door slamming all hours of the night while people came and went. The ac unit rattled loudly and it leaked condensation water inside the room, carpet was soaked and under the ac unit you can see outside and mulch was underneath. House keeping was non-existant for the 4 days I was there. The lobby bar is no longer and the bistro was lacking and the entire place is understaffed. The only positive experience was the dinner was good at Fire and Oak restaurant. Will be looking elsewhere to stay next time when I'm in the area.

J.R. LaReaux

Excellent. Front desk staff very helpful and friendly. Can not say enough about the welcoming staff and assistance. Superior room at best price in area. Well worth it even though we only stayed one night. Never mind other places in area. If you want great, clean, quiet place with accommodating front desk, pick here.and I’m picky, so happy with our choice.

Linda

Positive: Close proximity to MSKCC in Montvale NJ. We always stay at this Marriott when I have my cancer treatment at MSKCC. The staff is friendly, rooms comfortable, nice amenities and in-house Fire & Oak restaurant is excellent. Close to Parkway and parking. Negative: Cloth on chair in our room was torn and stained. I do not like the windowed doors on the bathroom. Otherwise, happy with everything else.