Vintage at Silverdale

Frank Moyers

The office staff here bends over backwards to help where they can. It amazes me how people seem to blame them for things beyond their control. The staff doesn't need a raise they need to be submitted for sainthood. I'm sure they deserve a raise as well

Maryann Parris

Not surprised that residents rate the management as incompetent. It was a week before my initial inquiry received a curt response. I was told the available listings were wrong and that they were “working” on getting it straightened out. Subsequent phone calls are never answered. No one returns voicemails. If this is the treatment for prospective residents, imagine how they treat you once you’re stuck living there! 🙄 Ewww and I just read it’s also roach infested.

Ginna Shotwell

The Vintage in Silverdale has been my home for almost six years and I hope to stay here but dealing with the incompetent management is extremely aggravating and frustrating. In the last six months we have had so many changes in office staff that I have lost track of just how many there have been. Previously we had 3 full time maintenance people and now there is one and sometimes help. Many of the problems have been consistent over time indicating that the real problem is management. If FPI, the management corporation, provided decent working conditions and salary they could hire and keep competent help. We are currently dealing with a roach problem. I first reported the bugs a month ago. Twice they gave me a day they would come to treat them and I readied my apartment and arranged to be gone and they never showed up. Then, last week the exterminator showed up without notice. Many residents have pets, which is nice but they are not responsible about the pet waste and the halls and furniture are a health hazard for all. In the past year we have had at least 5 instances of vandalism to the property and resident's cars. This all happened in the evenings when staff was not here. We circulated a petition requesting they install security cameras in the building and parking lot. The original petitions were sent certified mail to corporate and copies delivered to the office in the building. There was no response. In fact I have heard the copies in the building were thrown in a drawer and never addressed. With the constant change of staff, the workers are unaware of protocols and rules and we are often told one thing to be later informed it is incorrect. This is an elderly population with certain sensitivities and the staff needs proper training and skills which is not happening. There is no respect for the residents and we are constantly ignored. This building and senior community has great potential to be an outstanding place to live if it were properly managed. It is my hope that problems can be addressed and this place will reach its' potential. A Resident

Karrie Richard

I like the Vintage very much. Problem is with the constant change in office staff it is difficult to get things accomplished in have been trying to relocate within the building for the past 9 months and every time I check with the office there is a new procedure to follow. Help I am totally frustrated