Staples

rick thomass

RIP OFF PRICE STRUCTURE! used the self-service machines to fax four pages. it cost OVER NINE DOLLARS...to FAX FOUR PAGES. NEVER AGAIN STAPLES...you pretty much su*k!

Elizabeth Barringer

Poor customer service. Was there early morning looking at a particular item. Needed assistance, so I went to the front desk where 4 associates were standing conversing. When I interrupted their conversation it was expressed by all 4 that I was a “bother” and that’s including the manager as well. When I asked to see I could be helped I was rushed out the door and was told they looked up the item I needed and that no other store store had it in stuck. The sad part is that I ended up going to another staples specifically the store they contacted and the item was in stock. So disappointed.

Rory O

I have never had anything but sub-par service when printing at this Staples - staff does not communicate with customers well at all, and even if you email your print order in, you basically have to show up there and talk to someone in person before they actually finally print it. Yesterday I mailed in my documents and asked for them to be printed asap. After a few hours had gone by and I hadn’t received a call to say they were ready (not that I’ve ever received that call), I called the store myself asking for an update. After waiting on hold for 4 minutes, the guy who answered it sounded like he was answering his personal cell phone and just said “hello.” He didn’t say thanks for calling Staples or anything. I asked for an update on what time I could expect my print materials to be ready. He said the print team was really busy and asked if he could take a message - I again reiterated my message and when he said he couldn’t provide me an update, I asked to be transferred to the print team, and he said no. SO I decided to wait until the next morning to pick it up, even though my order said ASAP please. Once I arrived at the store this morning, I waited at the counter for 50 MINUTES before receiving my order that I had emailed in the day before. After I had been waiting about 30 minutes, the brunette girl who helped me did thank me for my patience, and explain that one of their printers was broken. She did not, however, apologize. As I stood at the counter and watched 9 other customers helped while I stood there being ignored, I felt my rage growing. I still had not been explained what the issue with my order was. The other saleswoman (light brown hair) was useless - said something under her breath to me, and I asked her to repeat it since I didn’t hear her. She repeated in the same monotone and when I said “I still didn’t hear what you said” she then proceeded to ignore me. Cool. I did feel bad for the girl helping me - it’s not her fault the equipment was faulty and she was basically abandoned by the other person supposedly working in print. The abandoning associate went to stand over on the tech side doing almost nothing except stare at the growing line at the print services side - she even stared me down at one point. Moral of the story: it is unacceptable to provide abysmal service, not apologize for it, and not AT LEAST explain details to your customers. From the guy on the phone, to the useless associate - neither one of them explained or apologized for being inept - and it was clear they knew there were problems. The girl at the counter waited so long before even explaining or apologizing for anything, and I didnt receive my order until after I stood at the counter for almost an hour. Absolutely ridiculous. I will not be taking my business there anymore, and if you want something printed in a timely fashion, neither should you.

Adam G.

Great location. Customer service is wonderful and they have a lot of products to offer. The line between work and life is blurring. They have solutions to keep your teams productive, connected and inspired, wherever and whenever. Whether you know exactly what you need, or you’re looking for tools and inspiration to hit your goals, Staples is there for you.