Address: 29 British American Blvd, Latham, NY 12110, USA
Phone: +15184398323
Sunday: Closed
Monday: 8:30AM–5PM
Tuesday: 8:30AM–5PM
Wednesday: 8:30AM–5PM
Thursday: 8:30AM–5PM
Friday: 8:30AM–5PM
Saturday: Closed
Jeremy Silbert
As a trustee I have worked with NYSARC for many years. I have always found them to be straightforward and easy to work with. Among the qualities found with NYSARC they have online access and you can see the progress of funds distribution requests from pending to processed. For the people that are leaving negative reviews, NYSARC doesn't make the rules; Medicaid does. I too have been denied for funds distributions requests and the NYSARC staff were well trained and highly capable to explain why the request had to be denied.
Mia Stefani
This place should not exist. Seriously. I mean that.. like if I could give a negative 5 star rating I would. NYSARC Trust Services (NPO) has been my trustee for more than 10 years and there seems to always be an issue when it comes to them disbursing my requests. For years they have denied me certain disbursements due to a policy and staff that seem to change CONSTANTLY. I was exposed to lead poisoning at a young age and received a large settlement. The lawyer assigned to my mother (who filed the claim) had suggested this company without hesitation and since then there have been nothing but roadblocks when it comes to accessing the money. 1. NYSARC Trust Services did not pay for an emotional support animal when requested. 2. NYSARC Trust Services agreed to pay the rent of the beneficiary 3 months ago but payments are lost/have not been received. 3.NYSARC Trust Services denies any disbursements to clothing stores and entertainment items; claiming a credit card must be used to purchase items and they will pay the amount for the card statement provided 4. NYSARC Trust Services denied disbursement for payment of the credit card statement forcing it to be sent to a collection agency. 5. NYSARC Trust Services has changed the case manager to the beneficiary multiple times without notice and the current CM is almost never available due to "staffing shortages" I'm seriously looking to file a claim against you people. Keep up the *@!%#&+!
Chi Nguyen
Case manager is almost never there. Had set up an auto payment 2 months ago and the third party has yet to receive any payments despite checks being "sent"
sharnoj
NYSARC is a wonderful organization and has many services to support individuals with disabilities help keep their state benefits. The staff are very knowledgeable and look outside the box if needed to help people.
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Purchasing a vehicle through the trust can be a great way to help trust beneficiaries access reliable, safe transportation and achieve autonomy and independence. Trustees of the NYSARC Community Trusts are often asked to assist in the purchase of a vehicle for a disabled beneficiary and will typically hold a lien on the vehicle. This protects the full value of the vehicle so that any funds from the sale of the vehicle are returned to the trust to ensure they do not adversely impact the beneficiary's access to vital services through means-tested government benefits and that the funds are used in the best interest of the trust beneficiary to improve their quality of life. For more information, please contact us at (518) 439-8323.
Hi Greg, Thank you for your question. NYSARC Trust Services offers case management as it relates to a person’s supplemental needs trust or pooled trust account. NYSARC Trust Services case managers serve as a dedicated representative to work directly with a trust beneficiary to help them understand how the trust works and to assist them in the day-to-day management of trust assets. Case managers serve as a direct point of contact for customer service related questions and to help trust beneficiaries use the money in their trust account by processing disbursement requests. It is the role and responsibility of NYSARC Trust Services case managers to ensure that trust funds are used in the best interest of the beneficiary’s individual needs while protecting a person’s eligibility for government benefits. If you have additional questions, please call us at 518-439-8323. - NYSARC Trust Services
Hi Laurie, Thank you for reaching out. Simply call 518-439-8323 and let customer service know that your father is going into a nursing home. Our staff will help guide you on what to do next based on his situation. - NYSARC Trust Services
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