Homewood Suites by Hilton St. Louis-Chesterfield

Verified Hotel Guest

Positive: Location was good, close to the medical appointments we had scheduled. The room set up was good, enjoyed having the. Ed room separate from the main area that included seating with a separate TV and kitchenette. Nice outdoor pool area. Negative: Bed and pillows weren¿t very comfortable. Loveseat in the main area was broken down and VERY uncomfortable. My husband has a bad back and sitting on it made his back terribly sore. We ended up sleeping on the floor the second night.

Lynch Family

Hotel staff was very friendly, but did not follow policies for housekeeping, nor were the common areas in hotel kept in sanitary condition. For our room, posted signs in the lobby stated a customer could request housekeeping service 24 hours in advance. After staying there for one night, we requested our room get cleaned for the following reasons. When we arrived, the dishes in the dishwasher were dirty, the pullout couch had crumbs in it, and the linens for the pullout had been previously used. When we pulled out the bedside table to use the electrical outlet, there were significant dust bunnies. No one ever came to clean our room. As we were checking out, I overheard the lead staffer (meeting in the lobby) state “even though they requested a cleaning, the haven’t been here for enough days, so just don’t do it.” The rest of the hotel was in a constant state of overall mess with dirty floors and surfaces, trash bags piled in the stairwell and overflowing trash in the breakfast area. I would not recommend.

DJ L

So… when I read the reviews about the great customer service I thought they had to be friends trying to help them out. NOPE! These people were AWESOME! Everyone my family encountered was kind and helpful. I have never received this kind of treatment from hotel staff ever. They were genuinely kind and happy to help. It was clean and well kept. Pool was a bit chilly for me, but the kids found it refreshing. I would definitely stay here again.

FaD 0422

We stayed at this location while attending a wedding weekend for a close friend in the area. The rooms were above average in size and very clean. The beds were comfortable but not as comfortable as some of the other Hilton Brands we have stayed at over the years. Great quiet area to stay in about 30 min from STL Airport.