Goodwill Central Texas Balcones Store

Marcos Echeverria

Cashier changed the price on a marked item and tried to lie to my face that it did not have a price. Manager was rude and did not give the benefit of the doubt. Shop at another goodwill or don’t let them take the item to the back one you bring it to them.

Carol McManus

First of all the name of your store is Goodwill. I found that ironic today. I have lived in Austin and shopped at same Goodwill for around 25 years. My family and I have spent approximately $10,000 in those 25 years, no Texan exaggeration there. Today, since it was seniors day and I’m in a place right now where I’m living pay check to paycheck, I actually borrowed $20.00 from my son so I could go to your store. We are having to live pay check to paycheck, right now, because I had to retire from nursing early due to my back. I wanted to purchase some outdoor, whisker furniture today at your store. I did not have enough cash and y’all would not take a credit card payment over the phone. My daughter could not get away from work to run up and pay. I offered to go to her house and get it but she would not let me because of my back. I had $20.00 with me and asked if I could use that as a down payment and was told no. Everyone I dealt with at your store was kind and just kept saying their hands were tied. There is this thing called goodwill and kindness that I believe should have been exercised. I have been a weekly loyal customer 4 ev er!!! I believe in rules and regulations and I also believe individual situations should be considered in certain circumstances. Not taking the $20.00 bill to hold it for 8 hours till my daughter could get there is just wrong. Y’all have raised your prices above what inflation calls for. Used candles for $7.49, balled up shirts for $7.99 etc. I would much appreciate a response to this but no talk about a rule is a rule, I’ve heard that enough for one day. Sincerely Carol McManus

Robert C

I always love going here. I know each location carries stuff from around it's location which makes for reasonable selection and prices. The staff is always friendly and helpful!

Monica Stewart

Low inventory today.