Icon Apartments

Deandre Barnett

Really had an awesome experience getting into my new apartment. The management team Alisa and Hannah really helped me out big time and made my relocation from another state flawless. Big thanks!

Eddie Ollie

They made us think that everything would be perfect with all the documents we could offer, they gave us attention until we paid for the application, after that they asked us to resend everything by email again and made us wait 3 days to say without many words that they did not approve. . The certainty was so great that we were even organizing our things in boxes to move into the house, which was nothing more than a wish and little importance they gave us!

Kassidy

I would just like to say.....that ANYTHING is possible! I didnt have the best credit at all..not to mention that I had no rental history once so ever. Hannah (leasing agent for ICON Apartments) literally fought for me to receive this very nice one bed room apartment in MY NAME! Never did I think i would be living in the city of Seattle until Hannah made it all possible. She gave me a proper tour and always kept in contact whenever something needed to be done on my end. She never failed to make sure things got done in timely manner. Again, THANK YOU HANNAH FOR ALL THAT YOU DO AND CONTINUE TO DO!

Anne Adriano

If only I could give Icon Apartments more than 5 stars, I will!!! It's been almost a month now since I moved here and I have had a GREAT experience from beginning to end. I must admit - I was a little bit hesitant when I read the negative reviews but as a general rule: There's always two sides of the story and I gave them the benefit of the doubt. So I picked up the phone, inquired, setup an apartment viewing time and went through the rental application process --> So happy I did!!! Lisa and Team are amazing to work with. Lisa have a tremendous, immense communication skills, friendly and very professional. She have kept me posted on where we at on the process of rental application either by sending me an email to follow-up or left me a voice message which I think was very vital especially during a pandemic/Covid-19 restrictions. About 3 weeks ago - there was a power outage here in Seattle due to wind storm and Lisa called letting me know that she didn't have internet and to reassured me that she didn't forget me/my application which was very thoughtful and considerate. From that moment - I knew this Company have a heart, they understand what we (potential new renter) are going through as well (waiting can be difficult sometimes). Then, Lisa have checked-in with me on numerous occasion to see how things are going and always remind me to call her or her team if I need anything and questions/inquiries are always welcome! That is Customer Service at its FINEST!!! Lisa's comment/gesture made me feel welcomed, appreciated and valued as a new tenant As far as the actual unit - Oh I am in heaven and I love everything about it! The building is very secure, the appliances are modern, water pressure is great and the other tenants are respectful! Thank you Icon Apartments for your warm and friendly way of welcoming the new tenant. SUPER great job, Lisa & Team!!! I am HOME! :)