Yelm Municipal Court

Thomas McLaughlin

Passport application was simple and quick, very polite ladies at the municipal court.

Rosy Perez

The ladies that helped us were really nice and helpful. From the moment I called to schedule an appointment for our passport everyone was helpful and courteous. Also the process was quick and easy!

Edward Lawrence

Pro tip: show up 2 hours late to a Yelm court date so you only have to wait 30-60 minutes

East Coast lovin'

If I could give no stars I would. The passport agency here is extremely incompetent. Submitted all important documents with sensitive information 3 weeks ago only to have the Seattle agency call me YESTERDAY to inform me that my packet was lost. Yelm didn't even bother to call me. I called only to be treated like it was my fault. No compensation by yelm and I was told that I have to pay for EVERYTHING all over again. Passport photos, certified birth certificate that now needs to be expedited, processing fee, passport fee, check cancellation fee, and because it wont be here in time an expedited passport fee. No help and the fact that the lady on the phone told me I needed to take care of everything again and there was nothing anyone would do to correct this. My personal documents are lost and they have no compassion. I didn't even get an "I'm so sorry this happened to you". At least put me on hold and pretend you are trying to help me instead of telling me that she isn't dealing with passports today because she has court things that need taken care of and she is all alone in the office. The lady that I spoke with today who couldn't bother being anything but cold and unapologetic was Judy. (08Sept16) 8AM. Not to mention everytime I went to the office the lady there seemed to hate her job and take it out on anyone who came to her window. If you are looking for a very cold, unapologetic agency with horrible customer service the Yelm passport department is for you!