Xfinity Store by Comcast

Category: Internet service provider

Address: 33407 Van Dyke Ave, Sterling Heights, MI 48312, USA

Phone: +18882662278

Opening hours

Sunday: 12–5PM

Monday: 9AM–7PM

Tuesday: 9AM–7PM

Wednesday: 9AM–7PM

Thursday: 9AM–7PM

Friday: 9AM–7PM

Saturday: 9AM–7PM

Reviews

Jodi Urbas

Oct 29, 2022

They helped with everything and then some. friendly staff to the max

Stewart Artist Management

Oct 28, 2022

Brandon is amazing to work with here. Can't say enough about how helpful he is. The company should be proud to have representatives like this behind their counter.

L Fortune

Oct 27, 2022

Kim And one of the female managers( Black lady) I can't remember her name I think it was Lena, They were EXTREMLY nice! very patient. very polite. They are the only reason why I am staying with Xfinity. I had been having issue with Xfinity for a month now. They were able to help me and did it with a smile. Even stayed late to help. THAT IS AMAZING COSTUMER SERVICE! SO GIVE THEM A RAISE or a BONUS bc they saved Xfinity from losing a few costumers.

Diana Bracknell

Oct 20, 2022

Max was awesome!

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Questions & Answers

Can you get mobile phones here?

AMILLI DETERMINED2 | Nov 3, 2018
Alex Dennis | Nov 3, 2019

Yes.

Do they take payments?

Sue Golatka | Nov 3, 2018
Calvin Germany | Nov 3, 2018

Yes you can pay by keosh or customer service.

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Is this store open on Saturday?

J Elliott | Nov 3, 2019
Dialtone Sr | Nov 3, 2019

Yes xifinity COMCAST store is open I believe 9.30A - 4.30P Saturday They are better than AT&T or WOW

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Yes i did....long wait

David P | Nov 3, 2018
Matt Marovich | Nov 3, 2018

Worst customer service ever. Wait long. Then get no answers. Horrible experience every time. A lot like going to detroit receiving hospital...lol

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Can i crop off equipment there?

todd hart | Nov 3, 2017
Mehadi Kabir | Nov 3, 2017

Yes you can drop off the equipment

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Can i exchange equipment there

steven johnston | Nov 3, 2017
Tim Olson | Nov 3, 2017

Yes, that's what I normally go there for.

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How to make payment at the local çomcast store

Walter Ciesielski | Nov 3, 2017
Karolinka | Nov 3, 2017

You can either walk up to the counter or you can walk up to a self-serve kiosk.

Xfinity increased my wifi rate by 150 percent. Before I leave them for another service what are my options.

david kotal | Oct 19, 2022
Diana Bracknell | Oct 26, 2022

Good luck with that! You get what you pay for!

Can I review my account charges there? Price just went up 30%. Way out of line with other choices.

bob neumaier | Nov 2, 2021
Linda Filipek | Nov 2, 2021

Head to the store on 14 mile and van dyke and talk to them. They helped me out on pricing.

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Can I pay Comcast bill at the store

Ollie McRee | Nov 2, 2020
Sharon Winne | Nov 2, 2020

Yes

Do you need to set an appointment to come into the store

Leslie Smith | Nov 2, 2020
DonnaJo D | Nov 2, 2020

There's a person out front that helps direct traffic there. I didn't even have to go inside.

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Can I turn in my cable boxes here

Feleica Moore | Nov 2, 2020
Kessler Flemister | Nov 2, 2020

Yes u can

Can I reduce my service from four tv's to three by going to your store and returning one box?

Sidney Kardon | Nov 2, 2020
Mary Buzdigian FB | Nov 2, 2020

Yes we have returned and changed service quite easily.

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How can I save my DVR recordings if I need a new box ? Thanks, Terry

Terry Mangrum | Nov 2, 2020
Mary Buzdigian FB | Nov 2, 2020

Dump cable get a firestick and stop paying to watch commercials. Lol

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Can you transfere t mobal to efinity

Gary Conrad | Nov 2, 2020
Chrissy Bresnahan | Nov 2, 2020

I believe you can. I heard any carrier would be able to transfer.

Have a loose wire in my back yard dte said it was cable may be comcast I live at 7291 meadow warren michigan 48091

Joanne Baalaer | Nov 3, 2019
Michael Stribling | Nov 3, 2019

Hi Joanne! Definitely remove this post as you have posted your address for the public to see! Call Xfinity and they will have someone come out to fix it

can I pick up cell phones here?

Jeff Young | Nov 3, 2019
T Tracie | Nov 3, 2019

Yes. They sell cell phones at this location.

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Do you sell and install Lyca Mobil Sim Card

Shanti Patel | Nov 3, 2019
Into the Unkown | Nov 3, 2019

I don't think so.

can I swap equipment at this store

Casandra Dennis | Nov 3, 2019
Dan DeCl | Nov 3, 2019

Absolutely

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My cellphone is not turning on I only had it for 5 months?

Denise Brown | Nov 3, 2018
Calvin Germany | Nov 3, 2018

You can take it to the store

Do u have the wifi pods available there

Kenny McCollum | Nov 3, 2018
Dan DeCl | Nov 3, 2018

Good grief! It's just a phone call. Make it.

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where is the closest Comcast to my location

Loretta Altobelli | Nov 3, 2018
Calvin Germany | Nov 3, 2018

I don't know your location but there's a Comcast store in Sterling Heights on Van Dyke.

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Do I need to bring in the OLD remote control to get a replacement one?

Mark Hock | Nov 3, 2018
Cedric Flounory Jr | Nov 3, 2018

You may need to for accountability purposes.

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Is it possible to pick up a printout of my latest bill at your store?

James Sarkis | Nov 3, 2018
William Smith | Nov 3, 2018

Yes.

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Can I purchase an iphone there and set up my mobile service?

Clarissa Macon | Nov 3, 2018
Cedric Flounory Jr | Nov 3, 2018

You should be able to with the best service!

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Can I call this store directly and if so what is the number

Tom McVicar | Nov 3, 2018
Mary Ann Richardson | Nov 3, 2018

I had such an amazing experience the first time( bill that was $343 - resulting in a refund) that when an offer came to my new pkace for $19.99 internet, I drove back to the same store. A different associate took care of me, directed me to Best Buy for modem/ router. It's worth the drive. Then have a tablet to sign in, comfortable seating & they keep it all moving @ a pretty good clip. Kevin was fantastic & everything worked as promised! No phone#. The trek is worth it!

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I adding another TV can I come in and pick-up new box

Ken Lootens | Nov 3, 2018
Cedric Flounory Jr | Nov 3, 2018

You should or have a technician come by with the box.

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I have super fast internet and for 1 to 2 weeks it keep loading for a thunder or something.! Why?

Redwana Rahman | Nov 3, 2018
A Bus3 | Nov 3, 2018

Comcast lies about speed.. And their customer service is horrible. All my dvr'd shows skip throughout the actual show, but the commercials come through perfectly. I pay $200 a month for residential service and have a cap on my data limit. Ive lost alot of my channels, its just disgusting what they do to their customers. I have sat on hold for 8 hours in 1 day! What am i paying for??

If I exchange my device,do I have to reprogram it?

Quinnetta Lacey | Nov 3, 2018
stappy jon | Nov 3, 2018

No they come preprogrammed

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Do you guys have the mobile avalible with the phones

Aaliyah Marshall | Nov 3, 2018
Jimmy F. | Nov 3, 2018

I don't use the mobile as I have unlimited data with Verizon

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