OnPoint Community Credit Union

Tajsha Richards

Pretty bad credit Union. Dont recommend. (Good if you don't have any banking issues, I guess.) I moved to Oregon last year, and I finally got around to opening a local bank account for my second job. My second job sent a fraud check and Onpoint immediately blocked me from all their services, and cancelled my account (which I get, partly.) My "2nd job" (an indeed scam) actually gained access to my original long term bank and screwed me there as well. The bad part was Onpoint Customer service has treated me like a criminal and been passive aggressive the whole time. They have belittled me and gas lit me to the point that they made cry over the phone, wondering why they were treating me like that. It's been a difficult few months, and honestly Onpoint has made it worse.

Jared Jensen

I was in a car accident and unable to work so I called on point to discuss a payday loan. They seemed so friendly on the phone! Then I went in and they denied me because I'm an independent contractor. I asked Nick, who grabbed me from the lobby, why this was and he deferred me to his supervisor Rebecca. She laughingly explained that "half of her staff didn't know how to do loans, or didn't know the specifics". I was shocked! I explained how hard it was to come in that moving for me is excruciating and was met with more uncaring and unfeeling treatment. She seemed taken aback when I insisted that her staff should know enough about the loans as to not waste poeples time, especially those who are suffering from a disability. Rebecca's attitude was the worst thing I have experienced at the branch, and if that's a supervisors level of care, I for one will not be back again. Go somewhere else!

Tabetha Smith

Just on point for anything because I like the fact that they keep my money local it stays in the community here and it doesn't go outside of the state of Oregon. Yes I have free savings account and my ATM card only works in the ATM and I love that fact helps me save money that way.

Cameron Gneiding

The staff care less for customer service, and more about getting their job done quickly. This isn't the worst aspect, considering they are located in a rural area they don't have much recall to be so inclusive. Unless you fit the narrow category of customer they prefer to service (Yuppies), then you'd best bank elsewhere. Even Chase has better customer service, and they are just the worst... Strongly recommend you look elsewhere. I bet $100 some manager will reply with the standard brush off, any takers?