Walgreens

Christina Garcia

Placed a pickup order online 4 hours before cutoff time...I received a text saying my order was delayed and if I had any questions or wanted to cancel my order to call the store. I figured I'd cancel if it wasn't gonna be ready that night and purchase my item from a different place as it would be less expensive. I called the store and the cashier told me orders placed after 9pm are processed the next day, I told her my order was placed at 6pm but it was ok, I'd like to just cancel my order... She put me on hold. Came back on the line and said, you can come in and pick it up. Hmmm, I thought perhaps they found it was easier to fill the one item order than to go thru cancelation process...but then I realized she didn't ask for my name...so I asked are you sure I can go in and my order will be available to pick up, yes, come on in. I go, when I get there one cashier in liquor dept. A line of 8 customers ahead of mea manager comes up to help her with a void...I asked him if he could help with my order pick up or if I needed to wait in line, he offered to grab it. He couldn't find it and began to question if I'd even placed an order. He calls another manager and she stomps up tells me we are short staffed your order won't be done til tomorrow. I asked her why then when I called did the cashier tell me I could pick it up...the cashier looks up and says I didn't know what to say when she asked🤦🏽‍♀️. So I told the manager please cancel my order. She said I can't do that you have to do it online I pulled out my phone with the message that says to call the store for cancellation...she said we aren't allowed to touch customers phones...now I was upset...I raised my voice and said cancel my order or fill it your incompetence as a manager with an untrained staff is not acceptable, she stepped toward me and said you put the order in too late what do you expect...I said I expect you to cancel my freaking order...the security guy walks up about to take my arm I snapped at him, don't you dare Humpty Dumpty....I went the next morning to pick up my order and have it refunded the entire experience was a joke. I've not returned to that location.

Martin Chavez

Worst Walgreens avoid if you can, clueless and rude, placed an order online that the claim they never had had even though I had a confirmation of order amd this was after being put on hold forever, they are always clueless and rude now I have to go through the process of getting a refund

Adriana gomez

It was 1130 and they closed the liquor section when NM is 12 am but whatever!!! Lol

Sarah Hoover

I shop at this Walgreens a lot and it's my primary pharmacy. But lately the cashiers at the front have been very slow to provide good customer service. Today as I got in a very long line at the registers, I saw there was only one cashier. She waited until there were nine parties in line to call for backup!! When backup arrived, it was a very slow moving young lady who was in no rush to help out, and she was ON HER CELL PHONE as she meandered up to the counter. Other times that I've come in recently, I've noticed cashiers in the liquor department who are actively on personal phone calls WHILE CHECKING OUT CUSTOMERS. They just continued their discussions while ringing people up, and these phone discussions have included lots of cursing. Management of this location really needs to do something about these issues.